Often, when purchasing a long-awaited car, we do not look at the service book at all. But, faced with the need to contact a service center, we find that the dealer's warranty obligations are a special item in the operation of the car ... In the "Warranty obligations" section, the paragraph on the distribution and duration of the warranty can include any positions, but regarding the removal a car with a guarantee in the book of any dealer, we see, as a rule, the same cases:
- violation of the operating rules specified in the "Operation Manual";
- omission or untimely passage of maintenance and untimely replacement parts, materials and fluids that require periodic replacement;
- technical repair, maintenance or re-equipment of the car, if it is not made by a dealer;
- any re-equipment of the car, with the exception of those provided by the dealer and installed by him (installation of a gearbox lock, installation of an engine preheater, window tinting, installation of audio video equipment, and so on), in this case, it is also possible to partially remove the car from the warranty;
- use of spare parts, assemblies, assemblies or materials not recommended for use by the manufacturer;
- car participation in any competitions;
- damage and malfunctions of the car caused by a natural factor, such as an earthquake, acid rain, etc. (the insurance company deals with these cases);
- in the event of a car being involved in an accident, it is completely removed from the warranty;
- The warranty does not cover consumables that are subject to constant wear and tear and regular replacement ( lubricants, spark plugs, drive belts, air, fuel and oil filters, brake pads, disks and drums, wiper blades, etc.);
- Tires are warranted by the manufacturer.
- in the event of a change of ownership, the warranty remains.
In fact, the warranty covers only those malfunctions that could arise due to the fault of the manufacturer. As a rule, they appear already during the first three months of operation. If the commission proves the fault of the manufacturer, then the dealer will repair the breakdown free of charge for the car owner.
Mercedes-Benz Vehicle Warranty
The manufacturer gives a 24-month warranty on everything, with general limitations such as consumables (excluding xenon lamps), forces applied to the vehicle, damage and defects resulting from improper use of the vehicle (for example, damage to the suspension, body components due to overload and the like), its incorrect content (for example, wear of the clutch disc in cars with a manual transmission).
Opel car warranty
The manufacturer's warranty - 24 months - also applies to everything except for parts subject to natural wear and consumables. From the second year of operation, the warranty for the following items ends: glass and their seals, trim elements, door stoppers and stops, door moldings, suspension shock absorbers, brake discs, drive belt for additional units, clutch disc, all types of adjustment and cleaning work, all elements fuel system, except catalytic converters, drive belt attachments, all kinds of lamps, windshield wiper trapezoid, parking sensors, hitch, tool kit and other accessories.
Chrysler Vehicle Warranty
Warranty for an American is 24 months, but after a year, warranty obligations are removed from brake mechanisms, from wiper blades, clutch discs, fuses, filters, light bulbs, phase blocks and their connectors, from hoses, pipes and belts made of rubberized materials, from windows and batteries.
Subaru Vehicle Warranty
For all vehicles except sports model Impreza, warranty 36 months or 100,000 km, plus additional guarantee from corrosion from three to six years for point and through corrosion, respectively. Accessories and original parts are guaranteed for 6 months, for radio and battery - 1 year.
Ford Vehicle Warranty
Warranty for cars - 2 years, for those operated in severe conditions (SUVs) - 1 year. Wiper blades are removed from the warranty after the first MOT. Warranty from through corrosion maintained subject to an annual inspection of the condition of the body. For the second year of operation, consumables are removed from the warranty, as well as from the battery, friction materials for brakes and clutches, exhaust systems, shock absorbers and MacPherson struts, drive belts, fuses, lamps, headlights, wheels, windows (glass warranty for 1500 km a / m), trim. But Ford makes it possible to extend the warranty to four years.
Kia Vehicle Warranty
The warranty for the car, including corrosion, is 3 years or 100,000 km (whichever comes first). Warranty for the battery and air conditioner - one year each. Additional equipment and tires are warranted by the manufacturer. The manufacturer's warranty is limited to manufacturing defects. In the event of an accident and installation additional equipment The manufacturer's warranty will not be voided if it has a minimal effect on the condition of the car.
BMW Vehicle Warranty
Car warranty - 2 years without mileage limitation. Full warranty applies to everything, with the exception of disks, moldings. A guarantee for a paint and varnish covering - 3 years, from through corrosion - 12 years. According to the definition of official dealers, the "Bavarian" is removed from the warranty in case of overrun for maintenance, when installing additional equipment (heater, for example) and when maintenance is not performed by an authorized dealer.
Lada car warranty
The warranty period for front-wheel drive vehicles is 36 months or 50,000 km, for rear- and all-wheel drive vehicles - 24 months or 35,000 km. Warranty for batteries, shock absorbers, rolling bearings, ball joints of suspension and steering parts, oxygen sensors and exhaust gas system components, including catalytic converters. The car can be withdrawn from the warranty in case of overmileage for maintenance, malfunctions that have arisen in connection with the installation of additional equipment, in case of damage to faulty parts and assemblies of identification markings. The warranty does not cover corrosion of suspension, transmission, engine and body parts, body trim elements. Damage paintwork under external influences, including destructive wear. The recommended passage of maintenance for rear-wheel drive - TO1 - 2-3000 km, then every 10,000 km, for front-wheel drive - TO1 - 2000 km, then every 15,000 km.
Nissan Vehicle Warranty
Manufacturer's warranty - 3 years or 100,000 km. Battery warranty - 6 months, pitting warranty - 3 years, penetrating - from six to twelve years. Tires, non-genuine parts, timing belts, spark plugs, brake drums, lubricants and all adjustments are not covered by the manufacturer's warranty. Maintenance interval for gasoline engines- 15,000 km, on diesel - 10,000 km. Maintenance includes the replacement of fluids, car filters, checking the mounting and running gear, engine, fasteners around the perimeter of the body. In the event of an accident, the warranty is valid for undamaged components and assemblies of the car. Warranty specialists recommend that any installation of additional equipment be carried out at a dealership: firstly, the work is carried out by qualified specialists, and secondly, the service center has the ability to professionally install any equipment, including engine heating, car alarms and additional music installations.
Volvo car warranty
Car warranty - 2 years or 100,000 km, including the battery. Warranty obligations do not apply to parts subject to natural wear and tear, and when installing additional equipment not at the dealer, it is completely removed, and otherwise - its own separate warranty for everything installed. The maintenance interval is 15,000 km.
Guarantee against through corrosion - 8 years.
Peugeot car warranty
The warranty for Peugeot cars in Russia is 2 years, regardless of mileage. The manufacturer gives a guarantee for tires, but in case of premature wear, the dealer will defend the rights of the car owner. Parts subject to normal wear and tear are limited to mileage: spark plugs - 1,000 km, brake pads - 5,000 km, brake discs - 15,000 km, brake drums, clutch, front/rear shock absorbers and accessory drive belts - up to 20,000 km , on the stabilizer bar - 40,000 km, on the battery - 12 months. Corrosion guarantee for everything model range cars- 12 years, for the model range commercial vehicles- 6 years. Warranty for paintwork: for cars - 3 years, commercial - 2 years. First Service Dealer recommends 3000 km or 6 months of operation, whichever comes first.
Mitsubishi car warranty
Warranty 3 years or 100,000 km or 2 years unlimited mileage. Guarantee against through corrosion - 12 years, but on condition that it went from inside the body. Guarantees for the battery - half a year, for incandescent lamps - 6 months or 10,000 km. However, in such a non-warranty case, as with brake discs, as an exception, the dealer can carry out a groove. Partially or completely, the warranty for MMC can be withdrawn in case of overrun for maintenance, when installing non-original spare parts or when they are installed at an unofficial dealer. Often dealership conducts free modernization campaigns specifications vehicle recommended by the manufacturer.
Chevrolet Vehicle Warranty
For Korean-made cars, the manufacturer gives a guarantee of 24 months without mileage limitation, 6 years against through corrosion and a year for additional equipment and accessories. For European models, the warranty is more limited: for semi-domestic Viva and Niva - 24 months or 100,000 km of run and 12 months or 30,000 run, respectively. Repairable parts retain their warranty. Warranty obligations do not apply if non-original parts or lubricants, fuels and other liquids are installed on the car, which are not specified in the instruction manual. Warranty for new engine, gearbox - until the end of the warranty period of the car, but not less than 12 months from the date of installation.
Hyundai car warranty
Warranty for the car - 3 years or 100,000 km, for tires - from the manufacturer, for the battery - 1 year, against corrosion (peeling, welding defects, bubbling, fading) - 3 years, for paintwork defects (streaks, stains) - one year. After 12 months of operation, the warranty is removed from shock absorbers, brake discs, drums, ball joints of suspension and steering parts, rolling bearings, air conditioning, mudguards, audio system and interior upholstery. In the event of a sudden breakdown and the impossibility of repairing at the dealership, the warranty may be maintained if a photo report with malfunctions is provided.
Toyota vehicle warranty
An authorized partner for this “Japanese” gives a guarantee of 3 years or 100,000 km for everything except consumables, and the same guarantee against corrosion. The warranty for accessories, as well as for tires, is determined by the manufacturer. The battery warranty is valid for 24 months. Installation of additional equipment, such as an acoustic system, parking sensors, engine heating, is recommended to be carried out qualitatively in a specialized service center.
Agree that a visit to a service center is rarely pleasant, because its necessity means one thing: something must have happened? To know all the subtleties warranty service and repair, it is better to look into the service book, at least in the warranty section, this will avoid unpleasant accidents and save your nerve cells. And remember, the responsibility for the good condition of the sold car lies both with the manufacturer and the dealer, and with you.
Cheboksarov Alexander, Warranty Engineer, Hyundai AC:
“I would like to note that as a result of a particular malfunction, there can be 5 parties responsible: the manufacturer, the dealership, the client, natural wear and tear and some force majeure circumstances like natural factors.
Car owners often confuse the concepts of insurance and warranty: the second is limited to defects in the material and assembly of the manufacturing plant and does not cover any external influences, including chemical, mechanical and normal wear and tear, and insurance just covers damage from damage resulting from these impacts. ".
Vyacheslav Mezentsev, Warranty Engineer, Ford-Omsk AC:
“There are all sorts of non-warranty cases: one of the clients, for example, purchased alloy wheels Ford not at an official dealership, but at a specialized auto shop, where he was assured that they fit in all respects. Not only did he buy them much more expensive than they cost us, but there were also problems during operation. The offset on the rims did not meet Ford's recommendation, as a result, the load on the hub bearing turned out to be greater than that for which it was designed, which reduced the life of the hub bearing. Or such an example: the client set up an alarm somewhere, after which there were failures with the electronics. When diagnosing, it turned out that as a result of an incorrect connection to the electrical wiring, the contact began to disappear, which led to problems when starting the car. And this was not our fault, and the company that installed the alarm completely denied its guilt. It turned out to be a controversial situation.
Irina Klyuchnikova, Peugeot AC Warranty Engineer:
“A lot of questions arise due to the fact that customers do not carefully study the service book, which contains the main provisions of the manufacturer's warranty policy. When buying new cars, you need to take care of their technical condition: carry out regular maintenance, daily control of the level of process fluids, take good care of your car, and not rely on the manufacturer's warranty for everything.
It happens...
The most common case is when, when tinting windows outside the dealership, when removing the panel, the clips are damaged, and the panel is attached at random. As a result, the panel begins to knock when the car is moving. When tinted in a specialized center, such cases are excluded.
It happens when the dealer assumes the authority to remove the car from the warranty on a completely trifling occasion: for example, installing a radio. Although representatives of any self-respecting dealer center unanimously claim that they, being only carriers of the manufacturer's warranty obligations, do not have the right to completely withdraw the car from the warranty. Only the manufacturer has such authority and the grounds for such a decision must be more than compelling.
There was a case in the Mitsubishi auto center when one of the bulbs in the headlights of a car changed color after 2 months. These flashlights themselves are not covered by the warranty, but this was not the fault of the owner. Here the dealership made concessions: due to the relatively high cost of these same light bulbs, they changed them for free.
Olga Golovkina (NewAuto)
Warranty period
3 years 100,000 km
The warranty period for elements of new Hyundai vehicles, with the exception of individual components specified in this warranty, is 3 years or 100 thousand kilometers (whichever comes first), starting from the date of sale (transfer) of the car Hyundai (Hyundai) to the first buyer (i.e. from the warranty start date indicated in the service book).
The service life of a Hyundai car is 6 years or 180,000 km (whichever comes first).
1 year 20,000 km
12 months or 20,000 km (whichever comes first):
- Brake discs and drums;
- Discharge lamps;
- Drive belts.
- Accumulator battery;
- Audio equipment installed by the manufacturer
3 years 100,000 km
The warranty period for the paint coating of new Hyundai cars is 3 years or 100 thousand kilometers (whichever comes first) starting from the date of sale (transfer) to the first buyer (i.e. from the date indicated in the service book start of warranty).
Spare Parts Warranty
1 year 20,000 km
The warranty period for original spare parts for a Hyundai car, except for individual components, is 1 year or 20 thousand kilometers (whichever comes first) starting from the date of purchase and installation of a spare part for a Hyundai car ) from an authorized dealer.
Third Party Parts Warranty
For some components of Hyundai vehicles, the warranty is provided by the suppliers of these components and on their terms.
In particular, these components include:
- tires originally installed on the car manufacturer;
- multimedia and navigation systems installed on the vehicle under the control of the manufacturer.
Warranty period
5 years 150,000 km
The warranty period for elements of new Hyundai Equus cars, Hyundai Genesis, with the exception of certain components specified in this warranty, is 5 years or 150 thousand kilometers (whichever comes first), starting from the date of sale (transfer) of the Hyundai Equus, Genesis car to the first buyer (i.e. . from the warranty start date indicated in the service book).
The owner is entitled to make warranty claims related only to the quality of materials or workmanship and only during the warranty period.
The service life of Hyundai cars is 6 years or 180,000 km (whichever comes first).
Warranty for individual components
1 year 20,000 km
Certain components of the Hyundai Equus, Genesis car listed below are guaranteed from the moment of sale (transfer) of the Hyundai Equus, Genesis car to the first buyer (i.e., from the date of warranty start indicated in the service book registration card) within 12 months or 20 thousand .km (whichever comes first):
- Brake discs and drums;
- Discharge lamps;
- Filling the air conditioning system with refrigerant;
- Drive belts;
- Accumulator battery;
- Gaskets various types(except for the cylinder head gasket);
- Front and rear stabilizer bushings.
Paint coating warranty
5 years 150,000 km
The warranty period for the paint coating of new Hyundai Equus, Genesis cars is 5 years or 150 thousand kilometers (whichever comes first) starting from the date of sale (transfer) to the first buyer (i.e. from the date indicated in the service book start of warranty).
The owner has the right to make demands on the quality of the paintwork only during the warranty period.
Spare Parts Warranty
1 year 20,000 km
The warranty period for original spare parts for Hyundai Equus, Genesis, except for individual components, is 1 year or 20 thousand kilometers (whichever comes first) starting from the date of purchase and installation of the spare part on Hyundai car Equus, Genesis at the official dealer. Parts repaired or replaced as part of a warranty repair are warranted solely to the extent warranty period Hyundai Equus, Genesis, or until the end of the Parts Warranty, whichever comes first.
Warranty for individual components
1 year 20,000 km
For individual vehicle components Hyundai Solaris or Hyundai Creta listed below, a guarantee is provided from the moment of sale (transfer) of a Hyundai Solaris or Hyundai Creta car to the first buyer (i.e. from the date of the beginning of the guarantee indicated in the service book registration card) within 12 months or 20 thousand km of run (depending on whichever comes first):
- Brake discs and drums;
- Discharge lamps;
- Filling the air conditioning system with refrigerant;
- Drive belts;
- Accumulator battery;
- Gaskets of various types (except cylinder head gasket);
- Front and rear stabilizer bushings.
- Audio equipment installed by the manufacturer.
Paint coating warranty
5 years 150,000 km
The warranty period for the paint coating of new Hyundai Solaris or Hyundai Creta vehicles is 5 years or 150,000 km (whichever comes first) starting from the date of sale (transfer) to the first buyer (i.e. from the date indicated in the service book warranty start date).
The owner has the right to make demands on the quality of the paintwork only during the warranty period.
Spare Parts Warranty
1 year 20,000 km
The warranty period for original spare parts for a Hyundai Solaris or Hyundai Creta car, except for individual components, is 1 year or 20 thousand kilometers (whichever comes first) starting from the date of purchase and installation of the spare part for a Hyundai Solaris car or Hyundai Creta from an authorized dealer. Parts repaired or replaced as part of a warranty repair are warranted solely for the warranty period for the Hyundai Solaris or Hyundai Creta vehicle or for the remainder of the warranty period for the individual components, whichever comes first.
November 7, 2016
We understand the intricacies of warranty conditions for the most expensive consumer goods.
The guarantee is not only a tribute to the legislation that obliges manufacturers to be responsible for the quality of their products, but also a serious argument that can lure the client. That is why sometimes manufacturers promise conditions that are not very favorable for themselves at first glance.
Most often they trump with warranty periods. And therein lies a paradox. After all, cars are not becoming more reliable, the complexity of designs is only growing: electronics, air suspension, gearboxes with two clutches ... However, the complication of cars has not affected the usual warranty periods. Moreover, some manufacturers, including AVTOVAZ, have even increased them in recent years. And Hyundai and Kia have already established a five-year warranty. Are you afraid to go broke? Apparently not.
Reflections at the entrance
The very essence of business is to promise more and deliver less. Therefore, when entering a car dealership, it's time to realize that a guarantee is not a free gift. Partial reimbursement for warranty repairs is included in the price of the vehicle. Plus, the obligation in the form of passing several MOTs at official dealers, whose tariffs are clearly overstated relative to the average market.
However, many car enthusiasts in pre-crisis times preferred to own a car only during the warranty period and then sell it. The warranty was usually two to three years. Japanese manufacturers have always been supporters of a three-year “problem-free” period for the consumer, European ones, with an eye on competitors, gradually pulled themselves up to this period. The Koreans have taken a step further, and one can only guess how much the promises of “five years of free repair” have affected sales of Rio and Solaris. But they sure did!
It is not easy to figure out what is hidden behind the promise of "three years warranty" or "five years warranty" in each specific case, but it is useful in order not to harbor unhealthy illusions. For example, no manufacturer extends a warranty on tires, consumables and lubricants, as well as on elements subject to wear and tear during normal use (light bulbs, pads, filters). Many will not replace rubber suspension parts under warranty. That is, the levers seem to be covered by a guarantee, and the replacement of silent blocks is at the expense of the car owner. The same approach applies to gaskets (except for the cylinder head) and seals. Now imagine how many such non-warranty oil seals, for example, on all-wheel drive Mitsubishi cars or Honda.
Is everything honest?
Strictly speaking, there is no deception in the terms of the guarantee - everything is reasonable and fair. As required by law, the manufacturer eliminates faults free of charge, but only those that have arisen through his fault. And at the same time, it is not responsible for shortcomings, breakdowns and damage caused by ... Further, the warranty book usually lists a dozen reservations and explanations. All of them boil down to the fact that any deviation from the operating rules or illiterate intervention is the reason for refusing free repairs. This includes damage due to "use of low-quality fuel" or "defects in the road surface." Sometimes - "repair performed by an unofficial dealer", even if it is done according to all the canons.
In disputable cases, the honorable right to prove that this or that breakdown occurred due to the fault of the plant or its dealer is transferred to the buyer. Such disputes often cause public outcry, which creates the feeling that "our brother is being fooled" en masse. In fact, “divorces” are rare, and the usual order of things is the amicable elimination of breakdowns in a warranty car (it passes quietly, does not cause resonance). After all, it is unprofitable for the plant to have a rumor about the extreme stinginess or dishonesty of its official dealers.
But little tricks, of course, are not prohibited. Some manufacturers print warranty statements in very small print - as something completely unimportant. Managers in car dealerships usually famously list the front dates and runs, but they are modestly silent about restrictions.
For example, a novice driver is going to buy a car with a manual transmission - please. But the clutch, which may suffer due to the inexperience of the beginner, will not be replaced under warranty. The exception is French manufacturers who "sponsor training" for runs up to 20 thousand and even up to 40 thousand kilometers.
CHALLENGES AND SOLUTIONSWhat should car owners who have problems with warranty repairs do? If you think that the case is covered by the warranty, and the seller does not agree with this, you must obtain a written refusal from him and collect all the documents related to contacting the dealer. Next, you need to conduct an independent examination and, based on its results, make a claim to the representative office of the company. If the representative office also answered you with a refusal to guarantee repairs, the next instance is the court. If the purchased car turns out to be defective or of inadequate quality, you can return vehicle under warranty. According to the law "On the Protection of Consumer Rights", any malfunction found within the first 15 days from the date of purchase, regardless of the nature and degree of complexity, is eliminated at the expense of the seller. The buyer has the right to choose: repair under warranty, replacement with another car with recalculation or termination of the sales contract with a full refund. If the user agreed to the warranty repair of the car, and the total time of all repair work exceeds 30 days in one calendar year or re-repair of the same unit is necessary, this is also the basis for terminating the transaction. If the dealer cannot eliminate the technical defect within 45 days, the vehicle will be returned. |
Compare and choose
When choosing a car, do not be too lazy to compare the warranty conditions for products of direct competitors. For example, Mercedes-Benz and BMW are committed to a two-year unlimited mileage warranty (a two-year minimum is stipulated by European law). But Audi has taken a big step forward: either the same option, or four years with a run of no more than 120 thousand.
Let's look at Asia. Only Toyota requires maintenance every 10 thousand kilometers. But the list of parts and assemblies that are not covered by the warranty is one of the shortest. Leave more money on the service - sleep better.
At the other extreme are Korean automakers, who take great pride in low vehicle maintenance costs. With a maintenance interval of once every 15 thousand kilometers, they do not insist on more frequent replacement engine oil even when operating under difficult conditions.
Among mass-produced cars, Korean ones look the most attractive in terms of warranty - five years or 150 thousand kilometers! But only the engine and gearbox will be repaired for free during the entire period - unless, of course, you poured a surrogate into the engine and killed the box with frequent starts with slippage. For some parts and assemblies, the warranty can be a year, and with a run of up to 16-20 thousand. For many others, the usual option is three years or 100 thousand kilometers.
One anti-record belonged to Kia for a long time: it limited the warranty to catalytic converter exhaust gases with a mileage of a thousand kilometers. Two refills and that's it. Fear of unstable quality Russian gasoline? However, cars of other brands also drive the same. But last spring, the situation changed radically: the guarantee for converters was raised to five years with a mileage of no more than 150,000.
The Chinese often also announce a grandiose five-year warranty with a run of up to 150,000. But if you look at the lists of exceptions, then this is an almost complete catalog of car parts and assemblies. Lifan, for example, guarantees safety for five years only for the cylinder block (without piston rings and crankshaft liners), the block head (without all removable parts) and body parts mechanical box gears. And the first "refusal" items in the warranty terms usually correspond to the age of the car one year or a run of 30 thousand kilometers: oil seals and bearings, elements of power systems, engine management and other electronics.
bodywork
A separate topic is the body, the most difficult and expensive part car. He is also under warranty, but its terms rarely coincide with the terms of the main one. And there are some nuances. Most manufacturers offer a three-year, unlimited mileage warranty on sheet metal body panel paintwork. A guarantee against through corrosion - from six to twelve years. The Chinese are more often limited to a three-year period.
There is one pitfall in the body warranty, and a very large one. Many authorized dealers routinely "forget" to inspect the bodywork during maintenance. If the owner reminds about this, then the inspection will be carried out and the results will be recorded by making additional marks in the service book. But if there is any chip or scratch, the owner will be forced to eliminate them within one month at his own expense. Otherwise, the guarantee is removed - both for paintwork defects and for corrosion. AvtoVAZ, for example, still requires processing of closed body cavities after the identified defects have been eliminated. Also for the owner. Are we prepared to comply with such conditions in good faith?
There are cases of mass defects associated with the method of installing various overhead elements on painted surfaces. For example, the X-Trail of the previous generation swelled paint on the door luggage compartment: it was wiped by an overlay for placing license plate lights. To the credit of Nissan dealers, they eliminated such a defect without question within a three-year period. There are also cases (and with cars of different brands) when, under warranty, decorative parts with a chrome coating were replaced, which began to peel off during the warranty period.
So it is useful to follow the people's Internet forums on your car. Car owners who have encountered a problem before you will warn of ambush spots associated with paintwork and chrome. Yes, and on the mechanical part, there will certainly be tips.
Conclusions and advice: when choosing a car, do not be tempted by a long warranty. No manufacturer covers absolutely all components and parts with a guarantee. Different factories may have different lists of non-warranty cases, so look for the shortest one. The standard period of three years seems to be optimal - with an extremely modest list of restrictions.
WARRANTY LIFE FOR SOME BRANDS
| Warranty mileage (thousand km/year) | On the body from the through corrosion (years) | For paintwork(years) |
|
| Audi | unlimited/2 or 120/4 | 12 | |
| bmw | unlimited/2 | 12 | |
| Chery | 100/3 | n.a. | n.a. |
| Chevrolet | 100/3 | n.a. | n.a. |
| Citroen | 100/3 or unlimited/2 | 12 | |
| Ford | 100/3 | 12 | |
| Honda | 100/3 | 3 (100)* | 3 (100)* |
| Hyundai | 100/3, for vehicles Solaris, Equus - 150/5 | 3 (100)*, for vehicles Solaris, Equus - 5 (150)* |
|
| Kia | 150/5 | 5 (150)* | 5 (150)* |
| 100/3 or 50/2 | n.a. |
||
| Lifan | 100/3 | ||
| Mazda | 100/3 | ||
| mercedes benz | unlimited/2 | n.a. |
|
| Mitsubishi | unlimited/2 or 100/3 | 12 | 2 (unlimited)* or 3 (100)* |
| Nissan | 100/3 | 12, for a / m Sentra, Tiida, Terrano, Almera - 6 | |
| Opel | 100/3 | 12 | 3 (100)* |
| Peugeot | 100/3 or unlimited/2 |
(Version dated December 27, 2010. These conditions apply only to Hyundai Solaris vehicles produced in the territory Russian Federation. These conditions come into force on December 27, 2010 and apply to all Hyundai Solaris vehicles transferred to the first buyer after this date.)
Terms and Definitions
Hyundai Solaris carHyundaiSolaris) - a car of the Hyundai Solaris brand (Hyundai Solaris), produced by the manufacturer, in respect of which the service book is valid, handed over to the first buyer simultaneously with the car Hyundai Solaris (Hyundai Solaris). The car Hyundai Solaris (Hyundai Solaris) is designed for operation on highways in compliance with the rules traffic provided that the quality of the fuel used and the condition of the road surface comply with the requirements of the current regulatory documents.
Manufacturer- the manufacturer of cars of the Hyundai Solaris brand (Hyundai Solaris) is the Hyundai Motor Manufacturing Rus LLC, address: Russia, 197709, St. Petersburg, Sestroretsk, st. Voskova, d. 4, letter A, room 2-H.
Distributor- an organization authorized by the manufacturer to sell Hyundai Solaris cars manufactured in the Russian Federation, and also having the right on behalf of the manufacturer to appoint, authorize (authorize), revoke this status and control the network of official Hyundai dealers and authorized technical centers Hyundai on the territory of the Russian Federation, as well as perform all functions and bear all obligations in accordance with the current legislation of the Russian Federation and agreements with the manufacturer. The distributor of Hyundai Solaris cars is Hyundai Motor CIS LLC, registered in accordance with the laws of the Russian Federation, address: Russia, 123317, Moscow, st. Testovskaya, 10, phone hotline Hyundai: 8-800-333-71-67, the address of the company's website on the Internet: http://www.hyundai.ru.
Warranty- limited warranty for new car Hyundai Solaris provided by the manufacturer on the territory of the Russian Federation during the warranty period and on the terms determined in accordance with these warranty conditions.
Normal operation- operation of Hyundai Solaris cars in accordance with the recommendations and requirements of the manufacturer specified in the operation manual, as well as in compliance with the laws and requirements in force in the territory of the Russian Federation.
Official dealer Hyundai (Hyundai)- an organization authorized by a distributor to sell Hyundai Solaris cars, original Hyundai spare parts and accessories, as well as provide maintenance and repair for Hyundai Solaris cars located on the territory of the Russian Federation.
Authorized technical center Hyundai (Hyundai)- an organization authorized by a distributor to provide maintenance and repair for Hyundai Solaris vehicles, as well as to sell original Hyundai spare parts and accessories located on the territory of the Russian Federation.
Hyundai Authorized Service Partner- a term that combines concepts official dealer Hyundai and authorized technical center Hyundai.
Hyundai original spare parts and accessories- spare parts and accessories produced by the manufacturer or under his control, purchased from an authorized dealer or authorized technical center and supplied through authorized distributors.
1. Manufacturer's warranty for a new car for Russia
Any element of the car Hyundai Solaris (Hyundai Solaris), with the exception of individual components listed in paragraphs 1.2., 1.3., 1.4. and 2.2., shall be replaced or repaired free of charge by any authorized Hyundai service partner during the warranty period if it is found to be defective in material or workmanship prior to handover of the Hyundai Solaris vehicle to the original purchaser, subject to timely maintenance in in accordance with the requirements given on this site in the Service Policy section. The right to decide on the need and method of warranty repair (repair or replacement) rests solely with an authorized Hyundai service partner.
Spare parts and materials replaced during warranty repairs become the property of the manufacturer. A Hyundai authorized service partner has the right to dispose of these parts and materials on behalf of the manufacturer.
1.1. Warranty period and vehicle life
The warranty period for elements of new Hyundai Solaris vehicles, with the exception of individual components specified in clause 1.3. of this warranty is 5 years or 150 thousand kilometers (whichever comes first) starting from the date of sale (transfer) of the Hyundai Solaris car to the first buyer (i.e. from the start date indicated in the service book guarantees). The owner is entitled to make warranty claims related only to the quality of materials or workmanship and only during the warranty period. The service life of a Hyundai Solaris car is 6 years or 180 thousand kilometers (whichever comes first). At the end of the service life of a Hyundai Solaris vehicle, its further operation is possible provided that the owner complies with the requirements for regular maintenance, as well as other requirements regarding the operation of the Hyundai vehicle, specified in these warranty conditions and the operation manual, but in aggregate no more than 10 years from the date of sale (transfer) to the first buyer.
1.2. Warranty for individual components
For individual components of the Hyundai Solaris car, listed below, a warranty is provided from the moment of sale (transfer) of the Hyundai Solaris car to the first buyer (i.e. from the warranty start date indicated in the service book registration card) within:
1.2.1. 12 months or 20,000 km (whichever comes first):
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brake discs and drums;
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discharge lamps;
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accumulator battery;
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charging the air conditioning system with refrigerant;
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drive belts
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oil seals and other elastic seals;
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gaskets of various types (except for the cylinder head gasket);
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front and rear stabilizer bushings.
1.2.2. 36 months or 100,000 km (whichever comes first):
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audio equipment installed by the manufacturer.
1.3. What is not covered by the warranty
The manufacturer's warranty is limited to manufacturing defects only and does not cover the following cases:
1.3.1. Routine work, destruction of disposable elements and the consumption of other materials during scheduled maintenance, diagnostic and adjustment work;
1.3.2. Normal wear and tear on any part, natural aging and degradation of part coatings, paintwork, rubber parts, upholstery and finishes from normal use and environmental exposure, including acid rain, atmospheric agents, industrial pollution, chemicals, plant sap, rocks, salt , as well as hail, hurricane, lightning, floods and other natural phenomena;
1.3.3. Minor deviations that do not affect the quality, performance or performance of the vehicle or its components (for example, slight noise, creaking or vibration accompanying normal work units and systems of the car); slight (not affecting normal consumption) seepage of oils, technical fluids or lubricants through gaskets and seals; indistinguishable without the use of special methods, the shortcomings of the finishing elements, paintwork and electroplating; insignificant in quantitative terms the presence of bright or dark dots (no more than 3 pcs.) on the display screens installed by the manufacturer or under the control of the manufacturer in Hyundai Solaris cars;
1.3.4. Damage resulting from incomplete or inappropriate maintenance, such as neglecting daily or periodic inspection and maintenance(TO) specified in the owner's manual, significant overrun between scheduled maintenance (more than 1000 km or 1 month, whichever comes first);
1.3.5. Damage resulting from the use of a non-original part, device or equipment not approved by the manufacturer, or the elimination of the consequences of repairs, maintenance and any other types of work performed by a technical center that is not an authorized Hyundai service partner (Hyundai);
1.3.6. Damage to the car Hyundai Solaris (Hyundai Solaris) as a result of a traffic accident, negligence, neglect, improper use of the equipment of the car Hyundai Solaris (Hyundai Solaris) , improper methods of driving, using it in races, rallies, as (including, but not limited to: taxi, training car, etc., as well as modification of the Hyundai Solaris car or its parts, not approved by the manufacturer;
1.3.7. Damage to the cargo compartment and / or cabin as a result of loading and unloading or transporting cargo;
1.3.8. Costs associated with the inability to use a faulty car, loss of time, fuel costs, telephone communications, transportation costs, loss of income and other business losses;
1.3.9. Elimination of any malfunctions of the car, in which the odometer readings are artificially changed, as well as all possible losses associated with these malfunctions;
1.3.10. Moisture condensation on the inner surface of external lighting fixtures;
1.3.11. Malfunctions and their consequences resulting from the untimely elimination of other malfunctions after their discovery;
1.3.12. Losses incurred as a result of failure of the parts listed in clause 1.3.13., or parts for which the warranty period has expired due to established restrictions;
1.3.13. Consumables and lubricants, other items used or subject to wear and tear during normal operation:
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filters of all kinds;
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spark plug;
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clutch disc;
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brake pads;
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wiper blades;
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fuses;
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incandescent lamps;
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oils, fluids and lubricants for all vehicle systems;
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fuel.
1.4. Third Party Parts Warranty suppliers
For some components of Hyundai Solaris vehicles, the warranty is provided by the suppliers of these components and on their terms. The terms of the warranty and the warranty period specified in this warranty do not apply in any way to these components. In particular, these components include:
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tires originally installed on the vehicle by the manufacturer;
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multimedia and navigation systems installed on the vehicle under the control of the manufacturer.
Please contact your Hyundai Authorized Service Partner for warranty information for these parts.
2. Paint Warranty
This type of guarantee provides for free repair of painted surfaces if a defect in paintwork materials or the technology of their application is detected, and only if the causes of these defects are of a production nature. The right to decide on the need and method of warranty repair remains solely with the authorized Hyundai service partner who will carry out this repair.
2.1. Warranty period
The warranty period for the paintwork of new Hyundai Solaris vehicles is 5 years or 150 thousand kilometers (whichever comes first) starting from the date of sale (transfer) to the first buyer (i.e. from the date indicated in the service warranty start date booklet).
The owner has the right to make demands on the quality of the paintwork only during the warranty period.
2.2. What is not covered by the warranty
The manufacturer's warranty is limited to manufacturing defects only, subject to the limitations specified in paragraph 1.3, and does not apply to the following cases:
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shortcomings of the car or its individual elements, specified in paragraphs. 1.3.2, 1.3.6 and 1.3.7;
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shortcomings of the car or its individual elements caused by external influences (including, but not limited to): industrial, construction and chemical emissions, acid or alkaline air pollution, acid rain, plant sap, waste products of birds and animals, anti-icing agents, parts of the road surface, such as rocks, sand, salt, etc. etc.;
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damage to the car caused by force majeure, including, but not limited to: fires, catastrophes, natural disasters, lightning, floods, earthquakes;
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deficiencies in the paintwork or other decorative coating of parts that are not body elements (rails, mufflers, wiper arms, door handles, decorative body trim, etc.);
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abrasion of the paintwork on the contact surfaces of the interacting parts that occurs during normal operation of the car.
3. Spare parts warranty
Outside of the Hyundai Solaris New Vehicle Warranty, the manufacturer warrants original parts and accessories as defined in this warranty. Parts are warranted if they are purchased and installed from a Hyundai Authorized Service Partner. Performance of warranty obligations can be requested from the authorized Hyundai service partner from whom the product was purchased and installed. replacement part, upon presentation of documents confirming the fact of purchasing a spare part and installing this Hyundai spare part.
3.1. Warranty period
The warranty period for original spare parts for a Hyundai Solaris car, except for individual components, is 1 year or 20 thousand kilometers (whichever comes first) starting from the moment the spare part is installed on a Hyundai Solaris car ( Hyundai Solaris). Parts repaired or replaced as part of a warranty repair are warranted solely for the duration of the Hyundai Solaris vehicle warranty period or the end of the individual component warranty period, whichever comes first.
3.2. What is not covered by the Parts Warranty
The manufacturer's warranty for spare parts is limited only to manufacturing defects that occurred prior to the installation of this spare part on the vehicle, subject to the limitations specified in clause 1.3.
4. Car delivery to the place of repair
The manufacturer's warranty covers the delivery (towage) of a Hyundai Solaris vehicle to the nearest Hyundai Authorized Service Partner in the event of a failure that falls under the terms of the Hyundai Solaris New Vehicle Warranty set forth in this warranty, and provided that the nature of this malfunction does not allow the possibility of delivering the car to the place of repair on its own. due to the requirements of the law and / or the manual for the operation of the Hyundai Solaris car (Hyundai Solaris). Please consult with your nearest Hyundai Authorized Service Partner to determine if the vehicle needs to be towed/delivered. Responsibility for reimbursement of towing costs in the above case lies with a Hyundai Authorized Service Partner who will provide warranty repair services.
Conclusion.
Dear owners! Please carefully read the service book handed over to the first buyer at the same time as the car, which contains important information about the manufacturer's warranty for a new Hyundai Solaris car, about the conditions for granting a guarantee, the warranty period, as well as about the requirements for periodic maintenance.
In case of defects in the paintwork warranty car the consumer has the right to demand their free repair or a commensurate reduction in the price of the car (discount) on the cost of repairs.
Poor quality paintwork
These shortcomings are usually not significant and do not give the right to demand a replacement car or a refund of the money paid for it. However, if such shortcomings have already been eliminated and reappeared, they are significant.
In this case, it is already possible not only to demand their repair, but also replacement with a new car or a refund of the money paid for it. It is important to understand that only one claim can be made; often consumers make the mistake of agreeing to repair, and then demanding a replacement car (refund) - such a requirement is not legitimate. Correctly fix the presence of a defect and its production nature, and then, without eliminating it under warranty, demand a refund or replacement of the car. You can also make such a claim at the end of the warranty, the main thing is that the defect itself be discovered during the warranty period (which requires strong evidence). You can demand a refund or replacement of a car from both the seller and the manufacturer (importer) of the car. Such a requirement must be satisfied voluntarily within ten days, in case of delay, a penalty of 1% per day of the value of the car is charged.
OZPP "Triumph" advises in case of detection of any defects in the paintwork (including corrosion) not related to the operation of the car, to demand their elimination under warranty. At the same time, it is important to end up with documents that clearly describe the shortcoming and the date it was eliminated. Very often, paintwork defects appear again, in this case, do not demand a repair, but a replacement car or a refund. If your request is not met within ten days or you are denied, you can for a fee repair this shortcoming and go to court.
The second effective strategy would be to require the seller to provide a discount on the car in the amount of the cost of their repair. It is enough to get an estimate for painting a car from an official service organization and demand the specified amount from the seller. If your requirement is met, do not make a paid repair, but contact another official car service where you first demand a free repair under warranty, if they refuse, pay. If the seller refuses you the requested discount or ignores your request, starting from the eleventh day, he must pay you a penalty in the amount of 1% per day of the cost of the car. Description of our respective service .
If the car warranty has expired
Even at the end of the warranty, the car owner has certain rights in case of detection of defects in the paintwork. If significant deficiencies are found between the end date of the warranty period and the end date of the vehicle’s service life, the car owner has the right to demand that the manufacturer or importer of the car eliminate them free of charge, and if he does not do this within twenty days, then he has the right to demand replacement with a new car or return money paid. As a rule, LCP shortcomings are recognized as significant only if they appear again after elimination. If during the warranty the car was repainted under warranty, and at the end of the warranty within the service life, the same defect reappeared in the same place - this is a significant drawback. Similarly, if already at the end of the warranty the car was painted for a fee due to the manifestation of a non-operational defect, and then within the service life the same defect appeared again in the same place - it is significant (it will be difficult here to prove that both times the defect was non-operational ).
However, if a non-operational defect is unrecoverable, then the manufacturer (importer) of the car can immediately demand its replacement or a refund.
It is important to understand that within the warranty period, the seller (manufacturer, importer, official car service) is responsible for any shortcomings of the car, unless he can prove by an independent examination that these shortcomings arose through the fault of the car owner. After the end of the warranty period, the situation changes - now the consumer must prove to the manufacturer (importer) that the defect found in the car is significant or irreparable. This is done either by the conclusion or diagnosis of the official service, or by an independent examination.
If you are denied a warranty repair
If, when contacting an official car service, he refuses to repair paintwork defects (including corrosion) free of charge, record in writing the date and fact of the request to eliminate the defect, demand a quality check, if even after it you are refused, and you are sure that this defect is your fault no, declare your disagreement in writing in all copies of the documents for issuing the car back to you and in the book of complaints and suggestions. In this case, the car service is obliged to conduct an independent examination at its own expense, and only if the examination also confirms the occurrence of a defect for operational reasons, you have the right to refuse to repair under warranty. If the examination was not done, rejoice: you pulled out a lucky lottery ticket. In this case, there is an unlawful refusal to guarantee repair, which entails a violation of the terms of warranty repair, and this is an independent basis for the requirement to replace the car or the money paid for it. If your contract with a car service center sets a maximum repair period (no more than 45 days), then wait for it to end and claim a replacement or refund. If such a period is not set, it is enough to wait ten days.
It is noteworthy that after refusing warranty repairs and waiting for the required period, you can eliminate this defect for a fee, thereby depriving the defendant of the opportunity to conduct a forensic examination and prove that the defect was still operational. In this case, the court will return the cost of repairs to you.
Who is the best for warranty repairs?
We do not recommend doing this at the seller. In any official car service, but not at the seller. When handing over for repair, carefully read all the documents in which you are offered to sign - look for the text on the terms of warranty repairs - if you find it, feel free to cross it out and write next to it: “I do not agree with this term. I demand warranty repairs to be carried out within the time limits established by Article 20 of the Law "On Protection of Consumer Rights" and put your signature. Remember that you have no right to impose deadlines for eliminating a defect that are not in your interests. You can read more about this in the “Recommendations for a car owner who wants to return the car to the seller and get money for it”, developed by Triumph OZPP.
We recommend that you do not contact official dealers, but directly to the vehicle manufacturer (if Russian production) or to the importer (if foreign). Information about them can be obtained from vehicle title. To do this, it is better to use the developed OZPP "Triumph" Form of requirement to the manufacturer (importer) for warranty repairs. Such a request must be sent by a valuable letter with a list of attachments by mail, indicating in the list “Requirement for the free elimination of a defect in a car MARK MODEL YEAR OF MANUFACTURING VIN NUMBER”. After that, your addressee will contact you by telegram or letter and offer to provide the car to the service station of one of his dealers. Demand, referring to paragraph 7 of Art. 18 of the Law "On Protection of Consumer Rights", so that the car is delivered by a tow truck and at their expense; at the same time, it doesn’t matter that the car is on the move and can get there by itself - “it can, but I can’t”. When handing over the car to the tow truck driver or to the service, describe all its visible damage. If you arrive at the service station yourself with a car, then you will be offered to place an order - do not agree, say that you are here only because the manufacturer (importer) asked you to provide a car here, that you applied to him with a repair request and, apart from him, nothing who you don't want to be in a relationship with. It is desirable that the only document that you sign would be the “acceptance certificate of the car”, in which you need to indicate the reason for the transfer of the car (at the request of the manufacturer to eliminate such and such a shortcoming). In no case do not sign any documents that indicate the terms of the repair. The only thing you can agree with is when it says “repair completion date DD.MM.YYYY” and this date is several days away from the date the car was delivered.