UAZ LLC guarantees trouble-free operation of UAZ vehicles during normal operation and qualified maintenance. Hidden defects that may be revealed during operation are eliminated under the manufacturer's warranty. If the defect relates to a case covered by the warranty, all spare parts and parts are installed by the Dealer's Service Center or an authorized service station of UAZ LLC (hereinafter referred to as ACC) free of charge.
The manufacturer's warranty is valid for UAZ vehicles, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and warranty service of UAZ Patriot, UAZ Hunter and UAZ Pickup is assigned to official Dealer UAZ LLC or ACC.
The manufacturer's warranty is valid subject to the obligatory and timely completion of inspection and inspection (diagnostic) and maintenance work at ACC performing these works under an agreement with UAZ LLC.
Warranty period for cars:
- Warranty service UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
- UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.
The warranty period begins from the moment the car is handed over by the dealer to the consumer.
For all UAZ Patriot 2016 models model year guaranteed from through corrosion body parts for a period of 6 years or 130,000 thousand kilometers, whichever comes first, subject to regular body inspections in dealer centers UAZ, in accordance with the provisions of the service book.
For certain parts, a shorter warranty period is established (clutch parts, gaskets of various types (except for the block head gasket), rubber anthers and protective covers (in the absence of mechanical damage), interior trim parts, accumulator battery, shock absorbers, rubber suspension elements, rubber bearings of aggregates, hub bearings, steering tips, elements exhaust system, seats).
Do not apply to warranty repairs and are carried out at the expense of the consumer:
- Regular maintenance (TO), as well as consumables during maintenance;
- Replacement of wearing parts (bulbs, fuses, filters, high voltage wires, injectors, spark plugs, etc.);
- Damage and malfunctions caused by violation of the rules for operating the car, incl. disregard for regulations maintenance, use of the car in races, rallies and other sporting events, use of brands of fuel, oils or filling liquids not recommended by the manufacturer, use of contaminated or low-quality brands of fuel, oils or filling liquids, making changes to the design or equipment of the car that are not agreed with LLC "UAZ";
- Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, wheels, tires;
- Damage paintwork body and chassis parts obtained from external influences, including as a result of mechanical impact elements pavement(crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing agents, plant sap, etc.) of atmospheric phenomena, waste products of birds and animals.
It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.
How do you like the situation when a four-month-old Patriot stops at 2200 km and does not go any more? Right on the move, the engine speed drops, traction disappears and the “ check engine"Everyone, they've arrived. That is how the owner began his story, which he had to evacuate to the service.
But the problem is not only that a brand new car has stopped starting and moving. The trouble is different: the dealer refused to service it as a warranty one. Not only did the owner find out about its condition after receiving the car at the AvtoGermes technical center (Varshavskoe shosse, 125) (every day the employees asked to “call back tomorrow”), but in the end he found out that he would have to pay for repairs himself. And this, we repeat, despite the fact that his Patriot did not even have time to survive the first MOT, which is carried out at 2500 km.
Theoretically, this is possible if we are talking about a breach of warranty obligations by the consumer, caused, for example, by improper operation vehicle. But what was reported does not fall under any logical explanation - it turns out that the Patriot refused to go because of the pieces of iron thrown by the car owner into the engine cylinders!
How high is the "professionalism" of the "Hermes" mechanics, if they could not come up with a more absurd reason to refuse a guarantee? Nevertheless, according to Andrey Ivanov, the head of the repair shop, a washer was found in one engine cylinder, and a grover in the other. That's because her driver mocked her beloved "swallow"!
But the last “teapot” knows that if the most microscopic foreign body penetrated the cylinders, it would roar and make unpleasant mechanical sounds almost immediately. And it would have ended with the most severe bullying in the cylinders, after which the engine caught a “wedge”. Exit - at best, overhaul, at worst - replacement.
However, AutoGermes happily reported that they had successfully removed the grover bolts, and the engine was running like clockwork. You just have to pay for repairs, because under the guarantee the motors do not sleeve, as, however, they do not change, and even more so after they are purposefully destroyed. At the same time, the servicemen could not show the cylinder block, crushed to smithereens, limiting themselves to photographs, which show carefully placed pieces of iron in a pristine cylinder.
It seems that the problem lurked in something else: according to independent experts, most likely -. Probably a glitch in the brain and initiated the engine shutdown, transferring the work of the car to emergency mode. Perhaps the service workers did not even understand the reason for the refusal. power unit, but simply reset the error or, at worst, reflashed the software. Be that as it may, but to give UAZ Patriot they refused to the rightful owner without paying for the services rendered.
The protagonist in the person of Andrei Ivanov refrained from commenting on the AvtoVzglyad portal. After that, we asked the employees of the official representative office of UAZ-Sollers to at least somehow explain the situation (the dumbfounded car owner sent his application there, where he was told that they would notify the answer no sooner than in 10 days). But there, your correspondent was told that they would be able to give an objective assessment of what was happening only after they fully understood the situation.
But the president of the Society of Consumers of Automotive Equipment of Russia, Anton Nedzvetsky, confirmed to the AvtoVzglyad portal that in this case the dealer violated the Law of the Russian Federation "On the Protection of Consumer Rights" and the "Rules for the provision of services (performance of work) for the maintenance and repair of motor vehicles", approved Decree of the Government of the Russian Federation of April 11, 2001 N 290 (as amended on January 23, 2007).
If the dealer considered that the case was not covered by the warranty, he was obliged to notify the customer about the need for a quality check and, moreover, to invite the car owner to personally participate in it.
In the end, the managers of the technical center were obliged to give a reasoned refusal to repair the car under the warranty agreement, which, of course, was not done in our case. And the consumer had the right to demand an examination.
It was possible to carry out paid repairs only with the consent of the consumer, having concluded a written agreement with him on the performance of these works (clause 15 of the Rules), and not to put the client before the fact that they have already been completed. Since the work was performed without the consent of the consumer, on the basis of Article 16 of the Law "On Protection of Consumer Rights", he can. If the car is not returned, you should contact the police with a statement about arbitrariness.
At the time of the publication, we nevertheless received a comment from the representative office of the brand, where we confirmed that Avtogermes LLC unlawfully denied the client a warranty repair.
This indicates gross violations of the manufacturer's warranty policy. The cost of evacuating the car in the amount of 8500 rubles and the cost of warranty work in the amount of 300 rubles (diagnostics, checking and charging the battery, removing a foreign object located between the engine case and glow plugs) are fully compensated to the client. Employees of the dealer center are suspended from work until they undergo unscheduled training and recertification.
As Ekaterina Kalinskaya, official representative of UAZ-Sollers, told the AvtoVzglyad portal, “the manufacturer pays great attention to the customer-oriented policy of the dealer network, therefore the fact of each customer complaint has a direct impact on the certification of the dealer center and the preservation of the dealer contract.”
Note that justice has triumphed solely due to the repeated intervention of the editorial board in the conflict. , although Final version the cause of the breakdown sounded like a glitch in the operation of the control unit. Let's add on our own: do not succumb to divorces - journalists are physically unable to help all swindled car owners.
UAZ LLC guarantees trouble-free operation of UAZ vehicles during normal operation and qualified maintenance. Hidden defects that may be revealed during operation are eliminated under the manufacturer's warranty. If the defect relates to a case covered by the warranty, all spare parts and parts are installed by the Dealer's Service Center or an authorized service station of UAZ LLC (hereinafter referred to as ACC) free of charge.
The manufacturer's warranty is valid for UAZ vehicles, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and warranty service of UAZ Patriot, UAZ Hunter and UAZ Pickup is assigned to the official Dealer of UAZ LLC or ACC.
The manufacturer's warranty is valid with the obligatory and timely performance of control, inspection (diagnostic) and maintenance work at the ACC, performing these works under an agreement with UAZ LLC.
Warranty period for cars:
- Warranty service for UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
- UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.
The warranty period begins from the moment the car is handed over by the dealer to the consumer.
For all UAZ Patriot models of the 2016 model year, a guarantee against through corrosion of body parts is provided for a period of 6 years or 130,000 thousand kilometers, whichever comes first, subject to regular body inspections at UAZ dealerships, in accordance with the provisions of the service book.
For individual parts, a shorter warranty period is established (clutch parts, gaskets of various types (except for the block head gasket), rubber anthers and protective covers (in the absence of mechanical damage), interior trim parts, battery, shock absorbers, rubber suspension elements, rubber support units , hub bearings, steering tips, exhaust system elements, seats).
Do not apply to warranty repairs and are carried out at the expense of the consumer:
- Regular maintenance (TO), as well as consumables during maintenance;
- Replacement of consumable parts (lamps, fuses, filters, high-voltage wires, injectors, spark plugs, etc.);
- Damage and malfunctions caused by violation of the rules for operating the car, incl. neglecting routine maintenance, using the car in races, rallies and other sporting events, using brands of fuel, oils or filling fluids that are not recommended by the manufacturer, using contaminated or low-quality brands of fuel, oils or filling fluids, making changes to the design or equipment of the car, not agreed with UAZ LLC;
- Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, discs, tires;
- Damage to the paintwork of the body and chassis parts resulting from external influences, including as a result of the mechanical impact of road surface elements (crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing reagents, plant juice etc.) atmospheric phenomena, waste products of birds and animals.
It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.
UAZ LLC guarantees trouble-free operation of UAZ vehicles during normal operation and qualified maintenance. Hidden defects that may be revealed during operation are eliminated under the manufacturer's warranty. If the defect relates to a case covered by the warranty, all spare parts and parts are installed by the Dealer's Service Center or an authorized service station of UAZ LLC (hereinafter referred to as ACC) free of charge.
The manufacturer's warranty is valid for UAZ vehicles, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and warranty service of UAZ Patriot, UAZ Hunter and UAZ Pickup is assigned to the official Dealer of UAZ LLC or ACC.
The manufacturer's warranty is valid with the obligatory and timely performance of control, inspection (diagnostic) and maintenance work at the ACC, performing these works under an agreement with UAZ LLC.
Warranty period for cars:
- Warranty service for UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
- UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.
The warranty period begins from the moment the car is handed over by the dealer to the consumer.
For all UAZ Patriot models of the 2016 model year, a guarantee against through corrosion of body parts is provided for a period of 6 years or 130,000 thousand kilometers, whichever comes first, subject to regular body inspections at UAZ dealerships, in accordance with the provisions of the service book.
For individual parts, a shorter warranty period is established (clutch parts, gaskets of various types (except for the block head gasket), rubber anthers and protective covers (in the absence of mechanical damage), interior trim parts, battery, shock absorbers, rubber suspension elements, rubber support units , hub bearings, steering tips, exhaust system elements, seats).
Do not apply to warranty repairs and are carried out at the expense of the consumer:
- Regular maintenance (TO), as well as consumables during maintenance;
- Replacement of consumable parts (lamps, fuses, filters, high-voltage wires, injectors, spark plugs, etc.);
- Damage and malfunctions caused by violation of the rules for operating the car, incl. neglecting routine maintenance, using the car in races, rallies and other sporting events, using brands of fuel, oils or filling fluids that are not recommended by the manufacturer, using contaminated or low-quality brands of fuel, oils or filling fluids, making changes to the design or equipment of the car, not agreed with UAZ LLC;
- Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, discs, tires;
- Damage to the paintwork of the body and chassis parts resulting from external influences, including as a result of the mechanical impact of road surface elements (crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing reagents, plant juice etc.) atmospheric phenomena, waste products of birds and animals.
It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.
UAZ LLC guarantees trouble-free operation of UAZ vehicles during normal operation and qualified maintenance. Hidden defects that may be revealed during operation are eliminated under the manufacturer's warranty. If the defect relates to a case covered by the warranty, all spare parts and parts are installed by the Dealer's Service Center or an authorized service station of UAZ LLC (hereinafter referred to as ACC) free of charge.
The manufacturer's warranty is valid for UAZ vehicles, regardless of the place of purchase and the affiliation of the trading organization. Responsibility for the repair and warranty service of UAZ Patriot, UAZ Hunter and UAZ Pickup is assigned to the official Dealer of UAZ LLC or ACC.
The manufacturer's warranty is valid with the obligatory and timely performance of control, inspection (diagnostic) and maintenance work at the ACC, performing these works under an agreement with UAZ LLC.
Warranty period for cars:
- Warranty service for UAZ Patriot, UAZ Pickup is 36 months or 100,000 km, whichever comes first;
- UAZ Hunter warranty service - 12 months or 30,000 km, whichever comes first.
The warranty period begins from the moment the car is handed over by the dealer to the consumer.
For all UAZ Patriot models of the 2016 model year, a guarantee against through corrosion of body parts is provided for a period of 6 years or 130,000 thousand kilometers, whichever comes first, subject to regular body inspections at UAZ dealerships, in accordance with the provisions of the service book.
For individual parts, a shorter warranty period is established (clutch parts, gaskets of various types (except for the block head gasket), rubber anthers and protective covers (in the absence of mechanical damage), interior trim parts, battery, shock absorbers, rubber suspension elements, rubber support units , hub bearings, steering tips, exhaust system elements, seats).
Do not apply to warranty repairs and are carried out at the expense of the consumer:
- Regular maintenance (TO), as well as consumables during maintenance;
- Replacement of consumable parts (lamps, fuses, filters, high-voltage wires, injectors, spark plugs, etc.);
- Damage and malfunctions caused by violation of the rules for operating the car, incl. neglecting routine maintenance, using the car in races, rallies and other sporting events, using brands of fuel, oils or filling fluids that are not recommended by the manufacturer, using contaminated or low-quality brands of fuel, oils or filling fluids, making changes to the design or equipment of the car, not agreed with UAZ LLC;
- Replacement of parts subject to natural wear, including drive belts, wiper blades, clutch disc, brake pads, discs, tires;
- Damage to the paintwork of the body and chassis parts resulting from external influences, including as a result of the mechanical impact of road surface elements (crushed stone, gravel, sand, etc.) and as a result of exposure to chemically active substances (salt, anti-icing reagents, plant juice etc.) atmospheric phenomena, waste products of birds and animals.
It is forbidden to open seals, labels or stickers available on instrumentation, electrical equipment, fuel injection systems and the engine, because. this will void the warranty.