Service stations interpret the standards to which the warranty repair car in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.
Warranty and law
It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself, from a legislative point of view, does not take warranty obligations for, therefore it is difficult to hold it accountable.
Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The treaty should repeat the legislative norms or improve them, but not vice versa.
The rules for car warranty repairs and conditions that deprive you of the right to such services can be found in the service book compiled by the car manufacturer. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.
Loss of the right to a free repair
Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, in a particular case, a refusal to guarantee car repairs is possible for serious reasons. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.
Document flow
If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. The terms of repair of a warranty car are counted from the receipt of an appeal, and not from the moment when the master directly proceeds to troubleshoot.
When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.
After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.
Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.
When handing over the car for repair, you must obtain an acceptance certificate Dates and periods
The first important period after the purchase of a vehicle is 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.
Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers can pull due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If a dealer or an authorized service center does not have the necessary spare parts, they are received along the whole chain - from an order at a car factory and shipment. In addition, the center can be loaded with work.
Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. The claim with the inventory must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.
Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for moral damage.
Reasons for refusing free repair
Common causes of failures include late or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside of such service centers, violation or failure to follow instructions or violation of prohibitions, even theoretically fraught with a malfunction, installation of a part or equipment that is not certified manufacturers, accidents, damage by natural disasters, illegal actions of third parties, in which components, assemblies or the entire machine were disabled, operation in difficult climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.
How to deal with rejection?
If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.
Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and / or a low level of service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (maybe this will be enough, you won’t have to write anything).
Owner's rights
If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is authorized organization, having the ability to carry out warranty services, in the contract of sale, he can pre-set a period of 45 days. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.
If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.
The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.
The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other consumables. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.
The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.
According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.
It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.
The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.
Hello. I repaired my car at a service station, but they did not give me any documents confirming the work done. Now, a month later, tension roller sheared the bolt.
As a result, the valves on the engine were bent. Now we need to repair the engine. Please tell me how can I get compensation for poor-quality car repairs? What to do in such a situation? Thank you in advance.
Sincerely, Svetlana Romanova. Answer: Hello. To get started, contact a technical expert who will give an opinion on the causes and consequences of a car engine breakdown.
After that, with the conclusion technical expert and a lawyer, file a claim with a service station. Some documentation must have remained: closed work orders for workers and so on. When carrying out claim work, it will become clear about the possibility of filing a claim with the court and the prospect of satisfaction of claims. Don't procrastinate - go to a lawyer for help.
Answered by: Victoria Glushko
Car warranty repair
In order to understand what we are entitled to when repairing a car under warranty, you need to know the specifics of warranty repairs of individual parts of the car, parts, assemblies and assemblies. Basically, the conditions under which repairs are carried out under a car warranty differ little from manufacturer to manufacturer. So, the engine repair warranty has certain conditions that must be observed so that this warranty is not lost. This includes both compliance with the recommendations, rules for operating the engine, and timely completion of scheduled maintenance. The timing of maintenance and the addresses of service stations are indicated in the documentation for the car. Violation of these elementary requirements (for example, engine repair not in a service station) may result in the loss of the warranty (cancellation of the warranty). You should also be aware that the engine repair warranty is valid only when the fault of the manufacturer is proved in the defects found.
That is, the breakdown occurred due to the installation of low-quality and defective parts, mechanisms. And although by law the warranty period for installed new or repaired parts must be extended, in reality this essential aspect is separately stipulated in the contract. Be careful when buying.
Body repair warranty
On body repair Again, the guarantee only applies if the defects paintwork or the body itself arose through the fault of the manufacturer (dealer), or were hidden at the time of the sale of the car. However, there is still a guarantee for body repairs. You need to look at the conditions of a particular seller or manufacturer. So, some manufacturers set a warranty period for coverage of 5 years or a mileage of 150,000 km, and for the absence of corrosion up to 10 years. In order not to lose the warranty on the paintwork, it is necessary, at each scheduled maintenance, not to forget about the inspection of the car and make sure that notes about this are made in the service book. Do not forget that there is a risk of scratching the car yourself. The pitfall here is that if the service station advised you to eliminate these scratches, but you refused, the warranty for the paintwork may also be lost.
In general, in order for a car to be repaired under warranty, it is necessary to strictly follow the instructions and recommendations even before it. It is possible that the car will not need repairs under warranty if the car is properly maintained.
Warranty for the performance of car repair work in Kyiv
Our car service provides guarantees for the work carried out, the spare parts used, technical fluids and other goods.
For all work carried out by our mechanics, as well as spare parts purchased from us, we provide a guarantee of 6 months.
Consumables are covered by the manufacturer's warranty, which varies from 14 days to six months. For some categories of consumables, the factory warranty does not apply (certain types of filters, clamps, ties, etc.), however, we try to choose only proven suppliers.
For some types of equipment (HBO, acoustic systems, alarm systems and other electronics) a warranty is provided from 1 to 3 years, depending on the manufacturer. This information is indicated by the master-acceptor at the stage of preliminary calculation of the estimate for work on the car.
It is obligatory for the client to operate the vehicle and all its elements in accordance with the prescribed standards and in acceptable modes.
For example, after an overhaul of the engine, it is necessary to observe an operating mode similar to the process of running in a new car, when the permissible engine speed is within 3000 rpm for 2000-3000 km.
Or when installing a speaker system with a subwoofer, spontaneous reconfiguration of the output power parameters from the amplifier is not allowed. This is fraught with failure of the speakers, which will no longer be covered by the warranty.
Warranty also does not cover cases when the car gets into an accident or is otherwise damaged (“fell into a hole in the road”, “ran into water”), as well as when there are cases of independent attempts to fix any technical problem in the car.
Spare parts provided by the owner of the car are not covered by the warranty from our car service. The warranty only covers installation/replacement work. Therefore, in the case when the installed spare part fails even through the fault of the manufacturer, the removal of the faulty one and the installation of a new one are paid additionally according to the tariffs of our service.
In this regard, advice: before buying on the market or somewhere else spare parts of unverified quality at an incomprehensible price, call us and ask about the cost of a similar spare part. In 99% of cases, spare parts offered by our service are cheaper and of higher quality. Moreover, we have a large number of certified analogues for original spare parts, many of which are not inferior in quality and are cheaper.
The remaining 1% are possible personal ways (channels) of the car owner to deliver high quality spare parts from abroad for their own car.
Our car service takes full responsibility for the work performed and the installed spare parts, therefore, in cases where, after the repair, there is any discomfort for the car owner of the vehicle that was under repair, he must immediately notify us on the same day and drive up for a timely diagnosing and troubleshooting a possible problem.
All technical fluids used in our car service have the necessary certificates of conformity and approvals.
Oils and lubricant compositions of TM "Nanoprotek" are produced using advanced technologies, have been checked and tested in various operating modes and have the necessary quality certificates, as well as a large number of written reviews and official tests from authoritative sources.
LPG equipment installed in our car service is covered by a guarantee from 1 to 3 years. In particular, HBO kits from the Italian manufacturer Zavoli (ZavOli) have a 3-year warranty without mileage limitation.
Installation of HBO is carried out by specialists trained abroad.
ERS Nanoprotec is the official service for the installation of Zavoli HBO in Kyiv on the rights of Zavoli Gas Point.
Everyone regular customers of our service, a Service Book is issued, where all the work carried out is recorded, as well as recommendations are given.
We kindly ask all vehicle owners, as well as responsible persons in corporate fleets, to notify in a timely manner about breakdowns or technical problems that have arisen with cars serviced in our service. We will promptly diagnose the malfunction and make repairs / replacements according to the warranty or post-warranty case.
The reputation, professionalism of the staff, and our brand as a whole, guarantees the performance of all work at a high level within the specified time frame. We guarantee that the spare parts, consumables, fluids and chemicals used by us are of high quality, and have approvals, specifically for your car brand.
Therefore, issuing a car after a repair without the relevant documents containing the above information is illegal. If, after repairing the car, the owner is not given the necessary documents, it is advisable to refuse to receive it. In this case, the end of the repair period is the day of the actual issuance of the car. In addition, if the data on the terms of the repair in the documents on the warranty repair of the car do not coincide with the actual ones, it is necessary to require the provision of documents that correspond to reality. Return (replacement) of a low-quality car By virtue of the provisions of Part 1 of Article 18 of the Law, the return (replacement) of a car is possible in the following cases: 1) The presence of a significant defect in the car.
Consumer rights in car warranty repair
Attention
But if both sides insisted on checking, then they should share the costs equally;
- Submitting its spare parts and materials for repair, the service station is responsible for their quality.
The rights of the owner of a car when repairing vehicles in a car service So, you, as a consumer, have the right to provide you with car repair services, as well as demand deadlines. But besides this, you can also exercise other consumer rights. You can:
- Control the move repair work(you can not interfere in the process itself);
- Terminate the contract with the service station.
But at the same time, you are obliged to pay for all work performed.
Warranty period for car service
Often, the service center prescribes in the application for repair a clause on the extension of the repair period in the absence of spare parts. Do not sign such documents! Any attempts by a car dealership (service center) to delay the repair of a car, citing difficulties with spare parts or other similar reasons, are illegal and are a gross violation of the provisions of part 1 of article 20 of the Law. Exceeding the specified period entails the responsibility of the seller (manufacturer, importer, authorized person) in the form of a penalty, the amount of which is 1% of the car price for each day of delay, up to the termination of the sales contract.
Repair completed. We accept the car and get the documents! When accepting a car from a service center, you should carefully inspect it and check the vehicle's performance before signing a car acceptance document.
Responsibilities for the quality of repairs and warranties
If the seller fails to fulfill his obligation for any reason, the owner of the car has the right to demand compensation for the costs associated with the delivery of the car to a car dealership or service center. Together with the car, it is also necessary to transfer the documents available for it to the service center: service book, technical certificate etc. When handing over a car for warranty repairs, you need to follow the correct execution of documents.
At the time of the transfer of the vehicle, the car owner must be issued a document confirming the transfer of the car and containing information about the date of the consumer's request, about the shortcomings declared by the consumer, in particular, it can be an order-order and other similar document. It is desirable that this document should describe appearance of the car and all existing damages are indicated, and even better, take additional photos.
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Important
You need to know that in the event of a warranty repair of a car guarantee period it is extended for the entire period during which the car was not actually used. The specified period is calculated from the date of the consumer's request to eliminate the shortcomings of the car until the day the car is returned to the consumer. Unfortunately, the consumer does not have the right to demand the issuance of a "replacement" car for the period of repair, since the cars are included in the approved Decree of the Government of the Russian Federation of 01/19/1998 No.
No. 55 "List of durable goods that are not subject to the buyer's requirement to provide him free of charge for the period of repair or replacement of a similar product."
Information library on consumer protection
This must be done in the presence of an employee of the service center or car dealership. The most frequent violation of car dealerships and service centers is the refusal to issue documents on warranty repairs. You should be aware that when issuing a car after repair, the consumer is required to provide a document (a certificate of acceptance and transfer of work performed or another similar document) containing the following information about: 1) the date the consumer applied for a warranty repair; 2) the date the car was handed over for warranty repairs; 3) the date of the repair work with their description; 4) used spare parts (parts, materials); 5) date of issue of the vehicle to the consumer upon completion of the repair.
This requirement is enshrined in Part 3 of Article 20 of the Law.
The claim should describe in detail, for example, when and under what circumstances the consumer contacted the service center for warranty repairs, attach copies of all supporting documents he has (applications for work, work orders, receipts, etc.). The claim is either sent to the seller by Russian post by registered mail with a notification and a description of the attachment, or handed in personally at the seller's office with a mark of acceptance of the document. If the owner of the car does not receive a response from the seller to his claim or receives a refusal to satisfy the stated requirements, then he has the right to file a claim with the court.
In this case, he can demand not only, for example, the termination of the sales contract and the return of the money paid, but also the payment of a penalty, compensation for losses incurred, as well as compensation for non-pecuniary damage.
Requirements for steering: the change in effort on the steering wheel rim when turning the steered wheels in any direction should occur smoothly, without jerks and jams in the steering mechanism, and the total play in the steering should not exceed the limit values of GOST 25478; maximum angle turn should be limited only by devices provided for by the design of the car; the presence and installation in the steering of parts with traces of residual deformation, cracks and other defects is not allowed; steering wheel must not have axial play; loosening of the fastening of the ball pins of the steering rods and the absence of cotter pins is not allowed; loosening of the nuts for fastening the tie rod ends is not allowed. 1.12.
Warranty for car engine repairs in a car service according to the law
Appeal ruling of the St. Petersburg City Court dated July 31, 2013, case No. 33-113778). We resolve the dispute The conflict between the car owner and the seller arises for various reasons. Often, a car dealership refuses warranty repairs, stating that a malfunction in a car declared by a consumer is not a warranty case: poor quality of gasoline, etc.
Info
As a result, the consumer is offered to make repairs at the expense of the buyer. Also, one of the frequent causes of the dispute is the unwillingness of the car dealership to recognize the presence of a significant defect in the car and return the money for the car (make a replacement). In this case, the consumer needs to draw up a claim based on the above provisions of the law and send it to the seller.
This document is provided for the settlement of a legal dispute at the pre-trial stage.
In case of revealing significant shortcomings of the work (service), the consumer has the right to present the contractor with a demand for the free elimination of shortcomings, if he proves that the shortcomings arose before he accepted the result of the work (service) or for reasons that arose before that moment. This requirement may be brought if such defects are discovered after two years (five years in relation to real estate) from the date of acceptance of the result of the work (service), but within the service life established for the result of the work (service) or within ten years from the date of acceptance of the result of the work (service) by the consumer, if the service life is not set.
4.8/5 (5)
What is the warranty for car engine repairs?
In the event that the owner begins to suspect that the purchased engine is faulty, you should contact the seller.
Attention! In this case, the situation can develop in several ways:
- Each seller understands that the engine is one of the most costly items to be repaired. Therefore, when the owner of the car contacts the service for the repair of the part, the station Maintenance takes a lot of grounds for refusing customer service. Perhaps the service will indicate that the problems that have arisen are directly related to the operation procedure by the owner of the car. The service uses the following reasons when refusing to accept a car for repairs: the owner misused the car, used poor quality fuel that caused problems, the owner did not submit the car to the service station for inspection;
- The buyer, having discovered a malfunction in the engine during operation, immediately seeks a service or official dealer to repair or replace a part. Sometimes the first requirement that the owner of the car makes is a replacement. Remember, a car is replaced only if defects are found in the car no later than 15 days from the date of purchase;
- Refunds are made only if there is a serious defect and the service station exceeds the established period of warranty repairs (by law no longer than 45 days). The owner also has the right to demand payment of funds in the event that he is deprived of the opportunity to use the car for 30 days each year.
Some owners immediately insist that the identified defect has the status of a significant one, without having sufficient arguments for this.
Remember, when the owner has identified problems with the engine, but the cost of repairing this problem does not exceed the cost of the vehicle itself, you can only count on obtaining warranty repairs.
Rights and obligations during repair work
Please note! A person who applied for a service or a service station to carry out work related to warranty service has the following list of rights:
- Refuse to receive any service that was not previously agreed by the parties. When the station provides services not covered by the agreement, the consumer has the right to refuse to pay for these services;
- Additional details or services cannot be imposed by the station. Such actions are a violation of the law;
- When the owner has submitted parts or components for repairs that do not meet the established quality or cannot be used in the repair, service representatives are obliged to inform the owner of the car about this. If information about this was not transferred to the owner, and in the process of further use of the vehicle, damage was caused to the owner, then the responsibility for such damage is imposed on the service station. On the other hand, when information about this was communicated to the owner, but the owner insisted on the need to use these details, the station has the right to terminate the service agreement and demand payment of the costs incurred by the station;
- When, during the repair service, the service employees reveal other defects that make the operation of the vehicle unsafe, the service representatives are obliged to inform the car owner about this. If, after receiving information about the identified deficiencies, the owner refused to eliminate them, then the station is obliged to indicate the identified deficiencies in the documents. Such an entry must be confirmed by the signature of a representative of the service station and the owner of the car;
- Before carrying out repairs, the owner of the car has the right to demand an estimate for the upcoming work. This estimate is part of an agreement between the plant and the owner. The compiled estimate is supported by the signatures of the owner and the representative of the service center. Remember, when the estimate does not indicate that the cost of the work has the status of an estimate, according to the provisions of the law, such a cost is recognized as a fixed one. On the other hand, such an increase is still subject to agreement with the owner of the car.
When the car owner does not intend to increase the cost of work, the service has the right to terminate the agreement and demand payment for those expenses that were actually incurred:
- The deadlines that have been agreed between the owner of the vehicle and the service must be observed;
- A certificate is provided by the service station for each part that has been replaced or repaired;
- Parts that are out of order and replaced in the process of performing work are transferred to the owner of the car;
- When spare parts and components are provided for repair by the owner, the service station employee is obliged to submit a report on the use of these parts. The balance is transferred back to the owner;
- If, after receiving the car from the service, the owner is not satisfied with the quality of the work performed, then he has the right to contact an independent specialist to determine the quality of the repair. When such an examination is carried out in accordance with the requirements of the law, it may become the basis for the payment of compensation by the station;
- Service station employees are required to be responsible for the quality of components and spare parts that are used in the repair process, except in cases where the parts themselves are provided by the owner of the vehicle.
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.
What are the rights of a car owner?
A person who applied to a service station has the right to receive services aimed at repairing the vehicle. The quality of the services provided must be in accordance with the law.
In the process of receiving the service, the person has the right to:
- Monitor the progress of repair work, while not interfering with the procedure itself;
- Terminate the vehicle repair agreement unilaterally. In this case, the person is obliged to reimburse the costs that the service actually incurred during the repair of the car.
Important! Pay attention to the following aspects:
- The consumer is not obliged to pay for those works that were not previously agreed with him in the prescribed manner;
- After completion of work vehicle transferred to its owner;
- The owner has the right to check how well the work was done by the service station;
- If there are deficiencies in the work that was carried out at the service, contact an authorized representative of the service station to eliminate the deficiencies that were identified;
- If there are claims to the work performed, the consumer has the right to file a claim with a list of such claims;
- If, after the repair, the owner has revealed hidden defects, then he has the right to file a written claim for the identification of these defects;
- If the car receives additional damage as a result of the actions of the guilty employees of the service station, the owner has the right to demand compensation for the damage or the provision of the same vehicle. To perform these actions, the service station is given no more than 3 days. If the provision of such a car is impossible, then the management of the service station is obliged to pay twice the cost of the car;
- When the results of the repair are in doubt, the owner has the right to organize an independent technical expertise. When conducting such an examination, the costs are initially borne by the customer, that is, the owner of the vehicle. If after the study it becomes obvious that the repair was of poor quality, then the person has the right to go to court, claiming not only the need for high-quality repairs, but also the costs associated with paying for an independent expert opinion.
When the deadlines for the repair were not met, the person has the right to demand a penalty.
Watch the video. Engine replacement under warranty:
Algorithm of actions in case of problems with the car engine
So, after detecting deficiencies in the operation of the engine, you should transfer the car for warranty repairs. To contact the service, you must prepare a certain list of documents.
Among them is a service book. In such a book, all dates for the technical inspection are indicated. Remember that the consumer is under no obligation to prove to the dealer that he is entitled to receive a free repair. Remember, when an inspection is completed at a service station that is not licensed by the dealer, the consumer may be denied free warranty service.
Documents provided after the repair of components under the warranty service agreement
After the consumer has given the car to the service and is waiting for its return, you must remember the following.
First of all, in the service, you should carefully read the list of documents that are issued after the repair work.
Attention! Such documents are:
- The act on the basis of which the car was accepted and transferred to the service. The act must indicate the date of transfer of the car, its mileage and grounds for repair;
- After the car has been diagnosed, the information is entered into the inspection report;
- Work order, on the basis of which repair work will be carried out;
- A report that will contain information about the work carried out.
Remember that the act must be indicated when the car was transferred back to the owner after the service.
Such a package of issued documentary information should be kept. If in the future there will be defects in the operation of the engine, the consumer will be able to receive warranty service for them.
When, after the service, the car again has problems, this will be the basis for replacing the car. In the event that the breakdown is recognized as significant, the consumer has the right to receive compensation.
In the event that warranty service is required by law, you should contact the dealer in writing to confirm such right.
Upon receipt of such confirmation, the consumer will have the right to apply to the court for the protection of his violated right. Please note that if you need a service repair, you should contact a lawyer in this area.
Warranty period for completed repairs
When the vehicle engine has been brought back to normal, it is necessary to make sure that the service has issued a guarantee to the consumer.
Please note! Every engine is subject to wear. After a major overhaul, such an engine can break down much more often than before. When the owner has driven a car no more than 15,000 km, breakdowns should not often occur.
The warranty for a repaired engine is set not in years, but in kilometers. As a rule, such a mileage cannot be more than 40,000 kilometers.
Sometimes it happens that service employees not only establish a guarantee for the engine, but also observe the operation of the engine periodically. When such a service is rendered, a note about this is subsequently made in the transmitted documentary information.
Remember, when services give a guarantee of up to 100,000 mileage, you should carefully consider this, because in this case they are trying to deceive the client.
In what cases can a repair be denied?
The law provides for cases when the salon has the right to refuse warranty repairs.
Please note! The law provides for the following grounds for refusal:
- failure to undergo scheduled maintenance in a service that has not received an official dealer license;
- improper operation, which led to the occurrence of deficiencies.
An additional reason is cases when the vehicle has suffered mechanical damage in a traffic accident, the guilty actions of third parties or emergency situations.
Violation of the warranty period
Violations of the terms that are set aside for work related to the warranty service of the vehicle are:
- Exceeding the minimum period that is objectively necessary in order to eliminate defects;
- Failure to comply with the deadline.
Attention! When the service is delayed and the deadline is not met, the consumer has the right to:
- Demand to pay a penalty, the amount of which is % of the value of the vehicle for each day of delay;
- Require a replacement vehicle for the same vehicle or return cash, which are made when buying a car;
- Demand compensation for non-pecuniary damage that is associated with the inconvenience caused;
- Demand compensation for losses incurred by the consumer due to non-compliance with the terms of repair of the vehicle.
If the consumer goes to court, it is possible that a fine will be imposed on the salon. In addition to reimbursement of expenses incurred by the person, the judicial authority will oblige the company to pay a fine, which is equal to half the cost of the car.
What happens in a situation when an important component of the car fails, for example, the motor. In this case, the procedure for obtaining warranty repairs will not be as easy as we would like. Warranty period for repairs under the law Is the roof leaking? Start solving the problem right now. Fill out the form and our website will automatically generate an appeal and send it on your behalf to the Housing Inspectorate and the Administration of St. Petersburg. Report a leak At the end of 2006, our house was producing overhaul roofs. Actually, after this so-called overhaul, all the problems began, as in other matters, and for the majority. When contacting the management company (LLC Zhilkomservis No. 2 of the Central District) to the general director, they received an answer that since the beginning of 2009, ZhKS No. 2 LLC has been owned by PromInvest LLC and everything that happened before that does not bother them.
Legal overhaul warranty
Duration of guarantee for construction work under the law The guarantee for construction work under the Civil Code is prescribed by articles 722 and 755. They indicate the following aspects:
- the presence of a warranty period implies that the object retains the prescribed quality standards for its entire time;
- if the concluded contract does not imply a different provision, then the quality requirements apply to the entire object as a whole;
- quality standards are achieved and guaranteed by the contractor, he is also responsible for all production failures;
- defects found shall be reported by the customer within a reasonable time, and the warranty period shall be extended for the period until the defects have been rectified.
Timing warranty service for construction work must be provided for in the contract concluded between the customer and the construction contractor.
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Attention
Therefore, when such a situation arises, he begins to make a lot of attempts to “get out” of such repairs. Guarantee for installation and construction work according to the law Compliance with the quality of services provided by the contractor is also noted in the agreement, and if this moment is missed, then you should rely rules for such activities. The concept of a guarantee for construction services is spelled out in Article 754 of the Civil Code of the Russian Federation. A guarantee for installation work by law, as well as for other types of construction activities, implies that the contractor is responsible for the quality of the services provided, based on the norms and rules provided for in the documentation, and which are binding on both parties.
What is the warranty period for engine overhaul
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- Consumer rights Protection Good afternoon, During the warranty period of the car, the engine was overhauled, the malfunction was confirmed by a car dealership, repairs are being made under warranty. Q: Can I return the car to the dealer? Can the engine be completely replaced? returning the car to a car dealership Minimize Victoria Dymova Support worker Pravoved.ru Try to look here:
- Can I get a refund for an additional warranty on the phone if the repair requires payment?
- Is it possible to return the cost of the purchased additional warranty for the phone when it is returned?
You can get an answer faster if you call the free hotline for Moscow and the Moscow Region: 8 499 705-84-25 Free lawyers on the line: 9 Lawyers' answers (2)
- All services of lawyers in Moscow Return of low-quality goods Moscow from 5000 rubles.
Warranty period of the repaired engine
Important
The CONTRACTOR assumes a warranty obligation to eliminate malfunctions of the repaired components and assemblies within months from the date the CUSTOMER receives the car from repair without mileage limitation. 2. This Warranty obligation does not apply to third parties in the event of donation, sale, exchange and other options for the alienation of the car. 3. In the event of a malfunction or breakdown of the repaired units and assemblies during the warranty period, the CONTRACTOR shall re-repair them at its own expense and at its own expense within the time period agreed with the CUSTOMER.
4. The CONTRACTOR is not responsible for breakdowns of components and assemblies, the repair of which was not carried out. 5. The CUSTOMER is obliged, if necessary, to provide the car for warranty maintenance.
Guarantee for engine repair from service according to the law of the Russian Federation
But, in any case, the overhaul had to be carried out in compliance with formal procedures, including the provision of a guarantee. In this regard, the question is, what kind of guarantee can be for the overhaul of the roof of a residential building, how this period is regulated. The law is on the consumer's side: the maximum terms of warranty repairs Important In this situation, an independent examination may be necessary, often at the expense of the customer.
If it reveals quality defects in construction or repair, then according to the law, the contractor will be responsible for their elimination. In this case, the customer can also claim damages, if any. Payment for the services of an expert is made in this situation at the expense of the contractor.
Letter of Guarantee on the performance of construction works under the guarantee The Letter of Guarantee on the performance of construction works is an optional regulatory document.
Difficult situation with engine warranty repair
- Legal warranty period for repairs
- Internet edition "Kola Nickel"
- Warranty period for repairs according to the law
- The law is on the consumer's side: the maximum terms of warranty repairs
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- Is there a legal guarantee for construction work?
- Warranty for installation and construction work according to the law
Warranty period for repairs under the law Attention Most owners begin to insist that the detected defect is significant. Still, the engine failed. Note! If the problem with the engine manifested itself for the first time, and the cost of repairs will not exceed the price of the car itself, then the owner can only hope for a warranty repair of the car.