To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
Nova Poshta is a leading service in the market of courier and transport services in Ukraine. One of the important and popular services is tracking of cargo sent by the carrier company Nova Poshta. To track the package- means to find out about its location, status, dispatch date, route, delivery option, description of the cargo and other useful information.
There is no need to wait for a notification from the post office. Working with the service is simple: in a few seconds you will receive up-to-date information regarding shipments both within Ukraine and abroad.
Where is the parcel?
To find out where the package is, select one of the available methods:
- search form on the site;
- official website of the carrier company;
- popular SMS tracking service;
- call the support hotline and get the information you need from the operator;
- Find out the latest information from the manager of your nearest branch.
How to track cargo using a consignment note?
To find out where the goods are being shipped, recipients and senders need the bill of lading number, or TTN in short. The sender receives such data when processing documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the “Tracking number” column and click “Track”. And within a couple of seconds the exact location of the cargo is known.
Express waybill TTN How to find a parcel?
After receipt of the NP warehouse, the order is entered into the database, processed, and assigned a digital internal code of the organization - a declaration number or a bill of lading (Bill of Lading), which is reported to the sender. The TTN code consists of 11 or 14 digits and starts with "1", "2" or "5":
- the number “1” at the beginning of the declaration is assigned to the cargo transferred by the sender to the company’s courier;
- if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN is assigned to shipments of online stores);
- the number “5” at the beginning of the invoice indicates that the item was delivered to the department directly by the sender, the declaration was issued on the spot, simultaneously with its arrival at the warehouse.
How to check by number?
To check the shipment, you must indicate in the search form one of the information: code of the trade bill of lading, telephone number of the recipient (sender), last name of the recipient.
Branches in Ukraine
By going to the “branches” category, everyone will find the desired branch. The customized interface allows you to do everything quickly. The organization's network includes 2,114 branches, 1,847 parcel terminals throughout Ukraine. The number of employees exceeds 22,000 people
Every year the number of shipments increases significantly. 2016 - 100 million items, 2017 - 130 million
Visit the official website
On the carrier's website you can obtain information regarding the services provided. A special form that allows you to track the shipment is located at the top left of the main page of the site.
To check, you need to select the “Track” function, enter the invoice number and phone number in the form that appears, and click the “Find” button.
Customers using the “Personal Account” service, in addition to bonuses and additional services, can quickly track shipments - just log in, enter your personal account and select the tab of interest.
In addition to the location of the cargo, the organization’s website contains data about it.
International Delivery Tracking
Nova Poshta International LLC provides delivery services from abroad - from popular trading platforms in China (aliexpress, taobao), the United States (ebay), Germany (zalando, bidclash), Poland (allegro), and the Baltic countries. Tracking of foreign shipments is distinguished by the presence of an international tracking number or air waybill.
After crossing the border, passing through customs control and arriving at the warehouse of the courier service, the parcels are assigned the internal commodity and transport code of the carrier company.
International tracking number is an alphanumeric code consisting of 13 characters. The code is assigned in accordance with the requirements of the World Trade Union and contains encrypted data about the delivery method and the sending country. The two letters located at the beginning of the code indicate the type of shipment (parcel, letter, express parcel, etc.). The last two letters are the designation of the country according to the international standard. For example: US- United States; CN— China; U.A.- Ukraine.
Find out about the location of a foreign parcel on the website of the Nova Poshta organization. You can track your cargo using the form (at the top of the screen). Enter the tracking code and phone number in the provided fields. It is important to follow the rule of foreign codes: Enter capital letters, do not use spaces.
Track by recipient's last name
You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, do not worry! It is worth contacting the nearest office, where the TTN number will be quickly restored. To renew, a company employee will require a passport and phone number.
Upon arrival of the transfer to the department, the person will be notified by SMS text message. The necessary information will be indicated there.
Track by phone number
The situation is identical as with the recipient's last name. It is impossible to track by phone number
Conclusion
These are the ways you can track your cargo at Nova Poshta. Having this information will make placing an order much more enjoyable. New Post thinks about the comfort of customers. Therefore, we try to serve quickly and efficiently. The organization regularly creates new services that make collaboration easier.
The website's online postal tracking service will help you track the status and location of your parcel delivered by Russian Post.
The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.
Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.
Features of Russian Post parcel tracking numbers
Russian Post track numbers differ by type of parcel and differ in appearance.
- Packages, registered letters and small parcels have a 14-digit number.
- Parcels and packages are tracked using a 13-digit code (4 letters and 9 numbers).
Explanation:
- The first 2 letters of the code indicate the type of shipment
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
- EMS parcels - track number starts with the letter E
Parcel tracking by shipment type ZA..HK,ZA..LV (Aliexpress)
Thanks to the cooperation of the Russian Post, this type of parcels with Aliexpress has a simplified registration system, which allows for shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked within the sender’s country; when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient’s delivery location, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.
Parcel tracking ZJ..HK (JOOM)
Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with Russian Post. This type of delivery is low-cost and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:
- Package sent
- The parcel arrived at the office
- The parcel has been received by the addressee
That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.
Problems tracking Russian Post parcels?
Sometimes problems arise with tracking Russian Post parcels. Most often this happens for the following reasons:
- Not enough time has passed since the parcel was sent and the tracking number has not yet entered the database, since not enough time has passed since it was sent. It is worth remembering that the period can take up to 7-10 days.
- The sender provided an incorrect tracking number. In this case, it is worth checking the number again with the sender and copying it correctly into the tracking line on our website.
How to track a Russian Post parcel?
Tracking the status and location of a parcel by the postal company Russian Post is extremely simple: to do this, you need to enter the unique track code of the parcel in the tracking line. After specifying the number, click on the “Track” button and find out the most up-to-date information about the status of your shipment by Russian Post.
If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and receive accurate information for each parcel.
In order to determine which post office your parcel is located at, use our
Nova Poshta is a large Ukrainian company specializing in express delivery of documents, various cargoes and postal items. Founded in 2001, already in 2014 it reached the international level and in just a year established postal communications with 200 countries around the world. The company has 3,600 vehicles that deliver cargo daily to more than 28,000 locations. Nova Poshta strives to simplify the process of delivery and tracking of goods as much as possible for customers. The express delivery operator included in its work a system that allows you to track Nova Poshta parcels online.
Parcel tracking Nova Poshta
Nova Poshta is guided by international standards and experience of world leaders in express delivery. The ability of Nova Poshta to track a postal item is one of these innovations that quickly yielded results. Customers, the number of which is constantly growing, appreciated the opportunity to independently track Nova Poshta parcels. The user-friendly interface of the site allows tracking operations even for those who have ordered delivery of goods for the first time. The site is available in three languages – Ukrainian, English and Russian. Nova Poshta will track the parcel quickly and accurately.
Nova Poshta allows any user to track a parcel absolutely free of charge; to do this, you only need to know the order track number. At Nova Poshta, the track meets the world standard - it is a combination of Latin letters and numbers, usually thirteen digits. To track the shipment, Nova Poshta has added a separate window to the official website, where you need to insert the track number. The system itself will track the Nova Poshta parcel and show you the location of your order. For registered users, in addition to Nova Poshta’s ability to track cargo by declaration number, the system offers a number of additional services. Now you have the opportunity not only to track your Nova Poshta parcel by number, but also to control the delivery process. You can give additional instructions regarding the conditions for transporting the goods and even choose the day and exact time when you want the package to be delivered to you. It is noteworthy that the order conditions can be changed during the delivery process, when on most other resources it is not possible to change anything after placing the order. Nova Poshta sends the parcel as soon as possible, so you will not encounter the problem of long delivery. For example, if you order a product from AliExpress and choose delivery by Nova Poshta, then instead of the usual two to three months, you will have to wait a maximum of two to three weeks for the package. Moreover, Nova Poshta will have accurate and constant cargo tracking. The company is currently working on an additional door-to-door delivery service, but this service is not yet available in all regions. Nova Poshta services will help you track your shipment at any stage of delivery.
Always with you
At Nova Poshta, you can track your order through a special mobile application, which can be installed free of charge on the iOS and Android platforms. Now it has become even easier to track Nova Poshta goods by declaration number! Wherever you are, at any time from your smartphone you can use the Nova Poshta application to track your parcel by identification number. Nova Poshta can track your parcel at any time of the day, and a convenient notification system will help you always be aware of the location of your order.
Nova Poshta tracks your parcel using the invoice number in just a few seconds, saving you time. Also, Nova Poshta's parcel tracking system allows you to monitor the movement of several mail items at once. New Mail takes postal tracking to a new level, making the process simple, fast and reliable.
How to find out where your package is online:
Enter the track code, click “track” and find where your package is located.
“Nova Poshta” is the No. 1 operator in the modern express delivery market, which is recognized for its fast, convenient and reliable services for the delivery of correspondence, parcels and cargo to any corner of Ukraine. Using the Nova Poshta tracking service, you will be aware of all the movements of your parcel.
How does the parcel tracking service work?
Sending a parcel requires the assignment of a unique identification number, also known as a tracking number or air waybill. Knowing the postal ID number, you can easily find out the status of your parcel. The tracking number is an alphanumeric code that identifies each parcel. The first two letters are the identifier of the delivery method, the last two are the sending country. Upon arrival of the parcel in the recipient's country, tracking is carried out by local postal operators. You can track your shipment by visiting the official website of the national postal service of the recipient country.
Please note that the invoice number or tracking number on websites is always entered in capital Latin letters without spaces. The recipient can find out his tracking number from the sender of the parcel, and the number may not be available immediately, but after a few days.
Example of TTN numbers for tracking shipments on the Nova Poshta website:
- 1 …. ….. (…);
- 2 …. ….. (…);
- 5 …. ….. (…);
The TTN (waybill of lading) number can consist of 11 or 14 digits and start with 1, 2 or 5.
Examples of postal identifiers for international shipments:
CQ548515698US – parcel from the USA;
RN965845214US – small package from the USA;
EE652895478US – EMS package from the USA;
RA145285478CN – parcel from China;
RJ3659854785GB – parcel from the UK.
How to track a parcel at Nova Poshta?
You can track your parcel by visiting the main page of the postal service website. To do this, select “Menu” → “Track parcel”.
A window will open in front of you with an empty field where you need to enter your TTN number. Next, click "Find".
Within a few seconds, the system will give you all the information about the shipment:
- Parcel location;
- Time of arrival at destination;
- Transportation cost.
Upon arrival of the parcel at the post office, you will receive an SMS on your mobile phone. Parcels are delivered at the post office at the place of registration.
Brief information on tracking results of shipments on the Nova Poshta website
Parcel status – may be “Received” or “Not Received”.
Where is the cargo? contains information about where your parcel is currently located.
From [A] - To [B]– information about the sending country – the receiving country.
Arrival date– the approximate date of arrival of the parcel in the recipient city.
Payment option– payment can be made in cash or by bank transfer.
C.O.D– the amount that must be paid to pick up the parcel.
Amount to be paid represents the shipping cost.
Pays for transportation– this column involves providing information about who pays for transportation.
Delivery option– final destination of the shipment (warehouse branch or targeted delivery by courier).
Where to pick up– the address of the post office where you can pick up your parcel.
In addition to the addressee, another person indicated by the sender can receive the parcel. As a rule, this is a close relative. In this case, the relative must present the original identification card, which contains a mark indicating a family relationship with the recipient, as well as a postal ID number.
Postal tracking video: