You usually deal with sellers from other countries, and the goods will most often be sent to you via international postal mail. Unfortunately, in some cases the package may never reach you.
The reasons for non-delivery are usually the following:
- problems on the seller’s side (for example, I forgot to send the product or the required product was not in stock);
- delay due to the fault of postal and customs services;
- theft or loss during shipment.
It’s especially bitter when some gadget you paid a lot of money for doesn’t arrive. In order not to discourage foreign online shopping, we note that:
- firstly, cases of packages being lost during delivery are quite rare, and mostly expensive electronics are lost, which are usually insured before shipping;
- secondly, there is a buyer's guarantee with which you can try to get your money back.
What to do if the package still hasn’t arrived from eBay?
1. Before opening a dispute, check whether the seller sent you the postal code (1). This can be clarified in the “Order History”, in the list of ordered goods.
If there is no code, then contact the seller and ask for such a code (2). Sometimes they simply forget to send it to the buyer.
2.
If such a code is available or the seller provided it at your request, then try to track the parcel on the websites of postal services.
If these sites indicate that the item is in the process of delivery, then wait until the deadline when you can. Typically this is 30 days after the deadline stated. For example, the delivery deadline is December 18th. In this case, the dispute must be opened before January 17, and optimally January 14-15.
If the parcel is being tracked, but is delayed at any stage beyond all reasonable deadlines, and its contents are of great value to you. Or, for example, you are sent a unique product that cannot be duplicated, then you can try to initiate a search for this parcel through the postal service.
To search for a parcel in the Russian Post system, within 6 months from the date of dispatch, you will need to fill out an application, request a copy of the shipping receipt from the seller and, together with your passport, take these documents to any post office. The search takes 2-3 months. The chances of a successful outcome are low, but you may be able to receive a small monetary compensation if the package cannot be found. The recipient of compensation will be the sender of the parcel, but he may refuse it in your favor.
3. If the package tracking code does not work on any of the listed sites, then first check its validity.
If the code turns out to be invalid or the seller refuses to provide it at all, then feel free to do so in ““.
Usually the seller already at the dispute stage offers a full refund or resend of the goods.
4. If the seller refuses to cooperate, the dispute should be converted into a claim. In this case, the eBay administration will be involved in solving the problem, will listen to the parties and make a final decision.
To convert a dispute into a claim, open the current dispute in the eBay Dispute Resolution Center and select one of the reasons, for example, “the seller hasn't responded” or “you still haven't received your item”, In the field below, briefly describe the problem, then click “Continue” (Submit).
- If the seller cannot present the goods or the code provided by him turns out to be invalid, then the decision is made in favor of the buyer.
- But if the postal code is , and the seller is willing to cooperate, then most likely you will need to be patient.
Refunds are only possible when the loss of the package becomes obvious. Therefore, the most reliable way to protect yourself from loss, without relying on the mercy of the eBay administration, is to insure the goods, this is especially true when it comes to expensive electronics. Sometimes such insurance is a prerequisite for purchase.
Thus, even in the event of non-delivery of the goods, the buyer has several options to return the money: through a dispute on eBay, through a search by the postal service or through insurance. At the same time, this is perhaps the most inexpensive and optimal way to resolve the problem.
Happy shopping without losses!
I recently ordered a product on Ebay, but the product did not arrive, and the seller promised everything. I had to open a dispute (write a complaint against the Ebay seller) on Paypal, and everything was resolved very quickly :)
What is filing a complaint (opening a dispute) on Paypal?
Dispute is a useful tool provided free of charge by the Paypal system to everyone who used it to make a payment. It is a kind of online dispute between the sender of funds (Buyer) and their recipient (Seller), opened first if the paid item is not received or does not correspond to the description stated during the sale. During the Dispute, if the parties were unable to reach a solution that suits both parties, Paypal is involved as an arbitrator, where they independently familiarize themselves with the arguments of the parties and make a decision.
What decisions can be made during a Paypal dispute?
Dispute algorithm on Paypal
Deadlines for maintaining and opening a dispute on Paypal
When to open a dispute on Paypal
Filing a Complaint Against an Ebay Seller via Paypal
1. After logging into your account on Paypal.com, go to the “My Account” (1) and “History” (2) tabs. Then, using the search tools (3), find the transaction (payment) for which you need to open a Dispute. When the required transaction is found, click “Details” next to it (4).2.
Here is detailed information about this operation. Check it out and if this is the transaction we need, follow the link to the “Problem Resolution Center” (5).
3.
In the "Problem Resolution Center" you must indicate exactly what situation you are facing. If the paid item has not been received or does not correspond to the description, then select the appropriate item (6) and click “Continue” (7).
4.
Then you need to clarify the essence of the problem (8), if the purchased item has not been received, select the first option: “I haven’t received my item”, if the parcel has been received, but its contents do not correspond to the sales description, the item is simply missing or damaged, then select the second item: “I received my item, but it is significantly not as described.” After the choice is made, click "Continue" (9).
5.
Now you need to provide additional information regarding the transaction. First, select which product category your purchase belongs to (10), and then enter all additional information that you consider necessary (11). Having finished with the description, just in case, copy what you typed into the buffer (if composing the text took a long time, the authorization session may be lost and you will have to type everything again) and click “Continue” (12).
6.
The dispute can be considered open. Please note the date when it will be automatically closed (13), unless you close it yourself or transfer it to a Claim. When the Seller responds, you will be notified by e-mail.
Transferring a dispute into a claim on Paypal
1. You can check the current status of the Dispute, add information or respond to your opponent at any time by logging into Paypal.com and clicking on the “Open Disputes and Claims” link (14) in the “Problem Resolution Center”. On the next page you need to select the desired Dispute (15).![](https://i1.wp.com/it-self.ru/img/paypal-6.jpg)
2.
On the next page you need to select the desired Dispute (15).
3. You are now on a page where all the information regarding the current Dispute is presented. Here you can:
![](https://i0.wp.com/it-self.ru/img/paypal-8.jpg)
Standard options for resolving claims on Paypal:
Let's look at what decisions Paypal usually makes in standard situations if the Dispute is transferred by the Buyer to a Claim. Since it is very problematic to obtain this information from official sources, here we rely on the experience and stories of other users.
The decision is made in favor of the Buyer:
The decision is made in favor of the Seller:
From personal experience, most sellers on ebay honestly perform their duties, but if you haven’t received the product from ebay, then feel free to open a dispute on PayPal.
If the article "The item did not arrive from Ebay. What to do? How to get the money back? Opening a dispute (filing a complaint) on PayPal" was useful to you, please share it with your friends
I think that each of you found very interesting products at low prices in online stores, but were not always able to buy them due to the fact that the seller for some reason did not ship the goods to your country. You got upset and bought the product from another seller... perhaps even more expensive.
Below I will give an example instruction on how to buy a product if the seller does not ship it to your country.
*** This instruction is not valid for delivery by courier: DHL|RUSTON|TNT|FedEX***
I found sneakers that the seller did not send to Ukraine.
(Most likely, the seller, upon request in a PM, would have sent the goods to Ukraine without problems, but I didn’t want to explain to the seller, and I’ve been wanting to test this trick for a long time).
I assessed all the pros and cons of this purchase. I realized that in any case I would not lose money... I paid for the goods.
True, before payment I made some manipulations with the delivery address!
1. Go to My Aliexpress (or any other store) and change the delivery address.
We change the delivery country to Russia (or any other country to which the seller ships).
The whole trick is that the mail DOES NOT MATTER what exactly you write in the address. The main thing is the post office INDEX. And he is unique!
Having indicated the delivery country Russia, our parcel is first imported in the destination country, and after that it will be re-shipped to the country according to the index.
The postmen will think that this is a filling error and will send the parcel correctly...
So...
Select Country/Region and write Russia (or any other).
In the first field Street Address we write our REAL country. In our case, Ukraine.
In the second field we enter the street, apartment, house.
Example: Ukraine, Kiev, Gruwevskogo Street d.X, kv XXXX.
It should look like this:
2. We pay for the goods with a clear conscience.
3. After a certain amount of time, the parcel showed up in Russia in Orenburg:
4. And a week later she arrived in Ukraine:
5.The parcel was received intact and safe.
For those who still don't believe. Here is a photo of the sneakers:
Delivery of T-shirts from the USA to an American address. The parcel was successfully delivered to Ukraine:
Sleight of hand and no fraud!
You need to remember that:
a) it’s not worth ordering expensive equipment.
b) delivery time thus increases.
P.S. This trick does not work if the goods are sent within the country. That is, you won’t be able to buy NVGs in the USA...
Well, here are his answers with dispatch dates. This is so you don't think I'm a babble.
From: elec-mall
Sent: 09/03/2013 11:05
Hello imborm!
So sorry to trouble you.
We are so sorry to tell you that your package got damaged at the post office due to some reasons,so we are going to resend the new item to you.But we were told that the new item still needs 2-3 days to arrive , so would you agree to wait another 2-3 days?Then we will resend this item to you.How do you think?Or do you just want us to cancel and refund to you?Anyway,we will respect you.
We apologize to you again and hope can hear from you soon.
Regards
- elec-mall
From: elec-mall
Sent: 09/04/2013 12:43
Hello imborm!
Thank you for your reply.
We will ship it once we get it from our supplier.We are appreciated for your patience and kindness.We will tell you if anything changes.
Any problem please feel free to contact us,we will try our best to solve it.
Have a nice day!
Regards
- elec-mall
From: elec-mall
Sent: 09/07/2013 12:48
Hello imborm!
Sorry to trouble you again.
We are so sorry to tell you that we still don"t get this item in stock,because the suppliers delayed the shipping time,we still needs 2-3 days to send your package out.Do you agree to wait 2-3 days more ?We feel so sorry for this inconvenience.Really hope you can understand and have a good impression on us.
Looking forward to your reply.
Regards
- elec-mall
From: elec-mall
Sent: 09.09.2013 13:31
Hello imborm!
Thanks for your email again
We are so sorry for the inconvenience,hope you understand.Just now we checked the item is arrived at our warehouse,so what do you think now?In your last email,you want us to refund to you,so we want to confirm with you again.If you need it,we will send it out within 48 hours;If you need the money back,we will refund to you immediately,you will get the money in 48 hours.Could you tell us your final decision?
Waiting for your early reply
Regards
- elec-mall
I see another dynamo for 48 hours.
I opened a dispute and wrote to him, he replied:
Hello imborm,
Seller message:
“Thanks for your email Don"t worry,we just need time to test the goods,because we don"t want to bring you any inconvenience about the quality,hope you understand.Now everything is OK,we will send the goods to you within 24 hours,item will deliver 15-35 business days,it would be highly appreciated if you can wait for it patiently,many thanks Best Wishes »
Hello imborm,
The seller responded to you and offered another solution to the problem.
Seller message:
“We are really sorry for this problem.Our supplier didn"t send the item to us on time,so your pacakge is delayed.And we have got the item finally,our workers are packing your item,it will be shipped soon.We apologize to you again and hope you can forgive us. Regards"
10.09.09
Hello imborm,
The seller responded to you and offered another solution to the problem.
Seller message:
“Thank you for your mail. We are so glad to serve you.We have sent your package out already.It needs 14-24 days to arrive normally,but sometimes it will be a little late.Hope you can receive it soon.Would you please help us to close the case?Really hope you can have a good impression on us. Looking forward to your reply. Regards »
I asked for proof of sending the parcel
Sent: 09/12/2013 09:38
Hello imborm,
The seller responded to you and offered another solution to the problem.
Seller message:
“Thanks for your email We sent the item by common post,so we don"t have the tracking number,hope you understand.Yes,here is the address:***my delivery address***Russian Federation Is it right?Waiting for your early reply Regards »
It feels like they have some kind of trash going on right now, well, it’s not because of 3 bucks that they’re putting themselves up like that.
Let me remind you that he was selling these chargers for all 10 days.
Maybe he has force majeure, what was bothering him then?