Dispatched to destination country via waypoint. Status of international mail

Statuses in Aliexpress are information about the stage at which your order or package is. It is necessary to distinguish between statuses order(waiting for payment, checking payment, processing order) and statuses parcels(the parcel arrived at the sorting point, left the customs, export, import). The order status is assigned to the order by the site itself and information about it can be seen in the order information. The status of the parcel is assigned at the post office and customs and tracked on specialized sites.

We will look at both types of statuses and figure out what they mean.

Aliexpress order statuses

This order is awaiting your payment- Waiting for payment.

This status is assigned to the order immediately after pressing the Place Order button - until the moment of payment. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to the Closed status.

Your payment is being verified– Aliexpress checks your payment.

Immediately after paying for the order, the payment is sent for verification by the site, and the status of the order changes to Your payment is being verified. Verification of payment usually takes 24 hours, after which it is time for the seller to send the order

– The seller is processing your order

Order status changes to The supplier is processing your order. The time for sending the order is set personally by the seller and is indicated on the product description page. In the order, the time allotted for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" (Extend order processing time) below the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" (Request to cancel the order), located there. You can read more detailed information about canceling an order in our article “How to cancel an order for Aliexpress”.

The seller has shipped your order - the seller has shipped your order.

The order receives this status after the order is sent and the track number is entered into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived goods are of inadequate quality, or do not arrive at all

Delivery to the addressee

Delivery to the recipient

Means the actual receipt of the mail item by the recipient specified in the mail item.

Flew to destination country

The postal item will be transferred to the post office of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Departed from the airport

The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service.
This may take from 3 to 10 days.

The postal item departed from the airport of the sender's country and is sent to the country of destination.

After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes and are no longer tracked.

When the parcel arrives at your post office, you will receive a paper notice with which you must come to the post office and receive the parcel.

Issued by customs

The customs clearance procedure has been completed, in the near future the postal item will be transferred to the post office of the country of destination for further delivery to the recipient.

Ready for shipment

Ready to ship

Means that the postal item is packed, marked and will be sent in the near future.

Detained by customs

This operation means that the postal item is detained by the FCS employees to carry out activities to determine the destination of the postal item. Upon receipt by international postal items within a calendar month of goods, the customs value of which exceeds 1,000 euros, and (or) the total weight of which exceeds 31 kilograms, in terms of such excess, it is necessary to pay customs duties, taxes using a single rate of 30% of the customs value of goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to carry out customs inspection and document its results.

Sending

The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.

International mail import

The operation of receiving a shipment in the country of the recipient.

All mail arriving on the territory of the Russian Federation from flights begins its journey at the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. From the aircraft, within 4-6 hours, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after exporting from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. Import information appears after the shipment has been handed over by the carrier to the postal operator of the country of destination. The operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the place of international postal exchange (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where the international shipment will go depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the postal operator reported that an attempt was made to deliver the item to the recipient, but for some reason the delivery did not take place. This status does not reflect the specific reason for non-delivery.

Options for further action:

New Delivery Attempt
The parcel will be deposited until demand or until the circumstances are clarified.
Return to sender

What to do if this status is received:

It is necessary to contact the post office delivering the item and find out the reason for the non-delivery.
You must independently contact the post office to receive the shipment without waiting for a notification.

Treatment

Processing at an intermediate point

The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.

Processing in the sorting center

Status Processing in the sorting center - is assigned during the delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

A generalized status that means the completion of the processing of the mail item before sending it to the recipient.

Awaiting delivery to the post office

Means that the postal item is packed, marked and will be sent in the near future.

Awaiting shipment

Means that the postal item is packed, marked and will be sent in the near future.

Awaiting quality check

Indicates that the package is not yet complete and is in the seller's warehouse, waiting for the contents to be checked before shipment.

Loading operation completed

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure has been completed, the postal item has been transferred to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Shipment Cancellation

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to the terminal

The parcel is sent to the postal terminal at the airport to be loaded onto the aircraft and sent to the country of destination.

Shipment ready to ship

Means that the postal item is packed, marked and will be sent in the near future.

Sent

Generalized status, meaning the sending of a postal item from an intermediate point towards the recipient.

Sent to Russia

The postal item will be transferred to the Russian Post for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Sent to destination country

A postal item in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Note!
The following status will not be displayed immediately as soon as the parcel is in the country, but after the postal item is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international mail exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred to storage

It means the arrival of the item at the recipient's post office (OPS), and transfer to storage until it is delivered to the recipient.

As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Handed over to customs

In the sender's country

In the country of the recipient

Loading on the plane

Loading on the plane before departure to the country of destination.

Loading into transport

Shipment preparation completed

Means that the postal item is packed, marked and will be sent in the near future.

Preparing for shipping

It means that the postal item is packed, marked for further dispatch.

Preparing for export

Packing, labeling, loading into a container and other procedures necessary for shipment to the country of destination.

Left the airport

In the sender's country
The postal item departed from the airport of the sender's country and is sent to the country of destination.
The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the mail item arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the country of the recipient
The postal item is delivered to one of the places of international mail exchange for subsequent import operations.

Left the international sorting center

The postal item has been sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international mail exchange and then goes to the sorting center. From the moment the shipment left the MMPO, the delivery times for shipments in Russia begin to operate.

According to the information received from the Russian Post, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The postal item has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left sorting center

The postal item has left the sorting postal center and is heading towards the recipient.

Left ShenZhen Yanwen Sort Facility

The mail has left the sorting center of Yanwen Logistics and is heading towards the recipient.

Left the country of transit

The postal item has left the country of transit and is directed towards the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Left the transit country

The postal item left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Mailing information received

Received information about the postal item in electronic form

It means that the seller has registered the postal item (track code) on the website of the postal (courier service), but in fact, the postal item has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.

Postage registered.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to the destination.

Arrived at International Sort Facility

Came to the place of delivery

Means the arrival of the item at the post office (OPS) of the recipient, which must deliver the item to the recipient. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Arrived at the international exchange point

It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.

Arrived at the post office

Means the arrival of the postal item at the recipient's post office, which must deliver the item to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

It means the arrival of a postal item at an intermediate postal node for sorting, route selection and sending towards the recipient.

Arrived at ShenZhen Yanwen Sort Facility

It means the arrival of the mail item at the intermediate sorting center of the logistics company Yanwen Logistics, for sorting, route selection and sending to the recipient.

Arrived at Destination Sort Facility

The postal item has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in destination country

The postal item arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment towards the recipient.

Arrived at the small package processing center

It means the arrival of the parcel at the postal distribution center, for sorting, route selection and sending to the recipient.

Arrived at warehouse

Arrived at carrier's warehouse

The parcel arrived at the warehouse for unloading, marking, processing, loading and further shipment to the destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived in Russia

The postal item arrived on the territory of Russia for further import and shipment towards the recipient.

Reception

Means that a foreign sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the postal item. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.

Admission to the customs service of the country of destination

Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

In the sender's country
The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the country of the recipient
Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the postal item can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may possibly be. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Reception at customs

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further shipment towards the recipient.

Customs clearance

Transportation of a postal item from one sorting center to another, in the direction of the recipient. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Export (content check)

The postal item was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.

Export, processing

Means the actual sending of the postal item to the country of destination.

The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

Electronic mail registration

A complete list of decoding the status of international mail on our website website

Parcel delivered

A record means that the recipient has received the mail.

Parcel returned

The mail has been received by the sender. The main reason for the return is the expiration of the storage period, and the incorrect address or name of the recipient may also be the reason.

The parcel is returned to the sender

The mail item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, the expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned a number (track code) to the postal item on the website of the postal (courier service), but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment of actual sending of the postal item.

Arrived at destination

The postal item arrived at the post office (OPS) of the recipient. Further, the OPS sends a notification (notification) to the recipient's address that the shipment is in the office.
This status means that the recipient can independently apply to the OPS to receive the shipment without waiting for notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique identification number (track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that the postal operator reported an attempt to deliver the mail to the recipient and for some reason the delivery did not take place.
Upon receipt of such a status, you must contact the post office delivering the item and find out the reason for non-delivery, or contact the post office yourself to receive the item without waiting for a notification.

En route - Transit point

The postal item arrived at one of the sorting centers of the transit country for processing and further dispatch to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this period, new tracking information appeared.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further sending towards the recipient.

Delivery service changed

The postal item was transferred to another postal service for processing and further sending towards the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they pass through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial batch, the fact that there is no customs declaration (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the pickup point

This status means that the parcel went along the recipient's delivery route.

Left the customs of the country of departure

Customs checked the mail and returned it to the postal service.

The parcel is being prepared for shipment to the country of destination

This entry means the packaging, labelling, loading into a container and other procedures necessary to send a postal item to the country of destination.

Handed over to the postal service

The postal item was transferred to the local postal service for processing and further sending towards the recipient.

Parcel issued for delivery

The postal item arrived at the post office, the postman received a notification of the receipt of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the receipt of the parcel to his address.

Parcel is being prepared for delivery

Means the receipt of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked in the recipient's territory.

Problems at customs

The postal item was detained by the customs authorities to take measures to determine the destination of the postal item.

Upon receipt of goods by international mail within a calendar month, the value of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, it is necessary to pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent in the postal item is missing or does not correspond to the actual information specified in the customs declaration, then it becomes necessary to conduct a customs inspection and document its results, which significantly increases the time spent on processing the items.

Error in the parcel route, the parcel will be redirected to the correct address

The parcel was sent to the wrong index or address, an error was found and the parcel was redirected to the correct address.

Parcel on the way

Status indicating that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller registered the postal item on the website of the postal (courier service), but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

A lot of time has passed since the last update in the mail tracking. And because of this long period, the track code will not be automatically tracked. Also, the delivery service could report that further tracking of the postal item would be terminated after it left the territory of the sender's country and arrived in the destination country.

Generalized status, which may imply return, forwarding, temporary storage and other status.

On the way - Left the waypoint

The postal item is sent from the intermediate postal node and is sent towards the recipient.

En route - Arrived at waypoint

The postal item arrived at the intermediate postal node for sorting, route selection and sending towards the recipient.

Export from the country of origin

Means the actual sending of the postal item to the country of destination.

The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest one and the transition to the “Import” status may take some time due to the choice and coordination of the most optimal (cheapest) route for the delivery of your mail item for the carrier. At this stage, neither the sender nor the recipient can track the exact movement of the shipment over the Internet.
On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since the receipt of the "Export" status, and there are no visible changes and the postal item has not received the "Import" status, then the sender needs to contact the post office and apply for a wanted list.

In order not to be mistaken in the estimated delivery time of the parcel, you should know what this or that status means. On this page, we will consider in detail all possible statuses so that you do not experience difficulties in determining the location of the package.

Postal statuses when tracking shipments from abroad

Reception.

This status implies that the sender has completed all the required forms, including the CN22 or CN23 form (customs declaration), and the parcel has been accepted by the postal or courier service. Simultaneously with the receipt of the shipment, an identification number is assigned, according to which tracking takes place in the future.

Arrival at MMPO.

MMPO is a place of international mail exchange. At this stage, the parcel goes through customs control and registration. After that, the service employees prepare a grouped international shipment.

Export.

One of the longest periods in the delivery of postal items. This is due to the fact that it is unprofitable to send a partially loaded aircraft, so you have to wait until a sufficient number of parcels are sent to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

It is impossible to name the exact duration of the parcel's stay in export. But on average, it ranges from two weeks to one and a half months. Moreover, on the eve of the holidays, this period may further increase. But if more than two months have passed since the receipt of the "Export" status, and there are no changes, you should contact the postal service that performs the delivery with a statement about the search for the item.

Import.

This status is assigned to a shipment in the Russian AOPP (Aviation Mail Transportation Department), where it enters from the aircraft. Here, according to the service regulations, parcels are weighed, the integrity of the package is checked, a barcode is scanned to find out the place of departure, the flight number is fixed, and it is determined to which MMPO the parcel should be sent. The duration of an international shipment in AOPP depends on the degree of workload of the branch and its employees, but on average it is 1-2 days.

handed over to customs.

After sorting, the parcels are sent for customs inspection, where they pass through an X-ray scanner. In the event that customs officers have suspicions about the illegal transportation of prohibited substances or items, the shipment is opened and inspected in the presence of an inspector and a responsible operator. After that (if the fact of transportation of prohibited goods was not confirmed), the parcel is packed again, an inspection report is attached and sent along the route.

Delayed by customs.

This status is optional. It is assigned to a shipment only in cases where customs officers detect a weight exceeding the allowable norm, a value of more than 1,000 euros, and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel bypasses this status.

Customs clearance completed.

After receiving this status, the parcel is again transferred to the place of international postal exchange, where it is processed by the branch staff. In some cases, this status may be replaced by “left MMPO”.

Arrived at the sorting center.

From MMPO, the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to MMPO, where logistics service employees develop the best delivery route to the point of issue.

Left the sorting center.

This status means that the parcel went along the delivery route. The time it takes for it to arrive at the recipient depends on several factors, including traffic congestion, remoteness of the region, etc.

There are sorting centers of the Russian Post in all major cities.

Arrived at Sort Facility N.

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other points for issuing orders. Delivery speed is affected by: traffic congestion, weather conditions, distance. For example, delivery in the city takes no more than 1-2 days, and in the region, the shipment can be delivered in about a week.

Came to the place of delivery.

After the shipment arrives at the nearest post office, it is assigned this status. Further, postal employees are required to issue a notice and deliver it to the addressee within 1-2 days. In fact, this period may be slightly delayed, so it is better to use the My Parcel tracking service. As soon as you see the status "arrived at the place of delivery", you can go to the post office. It is not necessary to wait for a notification, since postal employees are required to issue a shipment using an identification code (tracking number). Upon receipt, you must have a passport with you.

Delivery to the addressee.

This status is assigned to the parcel after it is received by the addressee and means the end of the journey.

Domestic Russian shipments are assigned the same statuses, with the exception of those related to the customs stage and MMPO. Therefore, the information will also be useful for those who make purchases in Russian online stores or expect a package from loved ones living in another city or region.

Now you know the interpretation of each status and you can not only determine the actual location of the parcel, but also roughly calculate the delivery time.

(Belor. "Belposhta") is the republican unitary enterprise of Belarus, the national operator of the Belarusian postal network. It is a fully state-owned enterprise providing postal services both within the country and when sending international correspondence. The headquarters is in Minsk. Member of the Universal Postal Union since 1947. Belpochta is also a member of the global EMS cooperative and is an operator for the delivery of EMS items to / from Belarus.

As of the end of 2013:

6 regional branches,
special communication node,
production "Minsk Post" with structural divisions,
3499 post offices,
the number of employees is 27.8 thousand people.

Main Services of Belpochta

Departures across Belarus (including by express mail).
International shipments.
Party postage.
hybrid mail.
International express mail (EMS Belarus).
Subscription to periodicals.
Direct mail.
Financial services: Priorbank deposits, payment of pensions and allowances, money transfers, interregional payments, servicing bank plastic card holders, repayment of bank loans, Webmoney input.
Services of a customs agent and temporary storage warehouses.

Weight and size restrictions

Small packages - up to 2 kg

minimum - packaging 114x162 mm or 110x220 mm; maximum - the sum of three dimensions is not more than 900 mm, the length of the largest measurement is not more than 600 mm.

Parcels - up to 20 kg

minimum - packaging 150x240x20 mm; maximum - the sum of the length and the transverse girth at the widest point is not more than 2000 mm, the length of the largest dimension is not more than 1050 mm.

EMS shipments - up to 30 kg

EMS (domestic shipments) : standard packaging - from 114x162 mm to 1500 mm in any dimension and 3000 mm for the sum of the length with the girth; roll - from 170 mm by the sum of the length and double diameter (with the largest dimension from 100 mm) to 900 mm by the sum of the length and double diameter (with the largest dimension of 600 mm).
EMS (international shipments) : standard packaging - from 229x324 mm to 1500 mm in any dimension and 3000 mm for the sum of the length with girth; roll - from 360 mm by the sum of the length and double diameter (with the largest dimension from 260 mm) to 900 mm by the sum of the length and double diameter (with the largest dimension of 600 mm).

Items prohibited for shipment

Items prohibited for shipment from the Republic of Belarus

It is forbidden to send ordinary and registered letters with attachments of items subject to customs duties.
Printed editions and secograms should not have any annotations, should not contain any document that has the character of current and personal correspondence, any documents of value.

In international postal items it is forbidden to send:

Narcotic drugs, psychotropic substances and their precursors, including in the form of medicines.
Poisonous substances that are not precursors of narcotic drugs and psychotropic substances.
Items of an obscene or immoral nature.
Counterfeit and pirated items.
Alcoholic products, ethyl alcohol, beer.
Any kind of tobacco products and smoking mixtures.
Any types of weapons (their parts), cartridges for them (their parts), products structurally similar to civilian and service weapons. In addition, we inform you that you can familiarize yourself with the prohibitions on the movement of any types of weapons (their parts), cartridges for them (their parts), structurally similar to civilian and service weapons, on the official website of the Minsk Regional Customs www.mrt .customs.gov.by in the section “Individuals”, subsection “Movement of service and civilian weapons, their main (component) parts, cartridges (their parts) and products structurally similar to weapons”.
Items that, by their nature or packaging, may endanger postal workers, soil or damage other mail or postal equipment.

Show all list

Documents that have the character of current and personal correspondence, as well as all kinds of correspondence exchanged between persons who are not senders and recipients, or persons living with them.
Explosive, flammable or radioactive substances, as well as other dangerous substances.
Unfilled explosive devices and ammunition, including unfilled grenades, shells and other similar items, as well as dummies of such devices and items.
Live animals, except for bees, leeches, silkworms.
Plants and fungi containing narcotic drugs, psychotropic substances and their precursors, in any form and condition, including their fruits, seeds and spores.
Goods subject to rapid deterioration.
Wild medicinal plant material.
Cultural values (addressed to individuals for personal use).
Printed and audiovisual materials, other media containing information that may harm the political or economic interests of the republic, its state security, the protection of health and morality of citizens, information about the subsoil.
Currency of the Republic of Belarus and the Russian Federation.
Ozone depleting substances.
Hazardous waste.
Scrap and waste of ferrous, non-ferrous and precious metals, including semi-finished products and blanks, included in the list of goods, for the export and (or) import of which quantitative restrictions are established.
Precious stones in any form and condition, natural diamonds, with the exception of jewelry, discs for dentures from them and gold leaf; amber, pearls, bog oak; ores, concentrates and industrial products of precious metals.
Raw precious metals, scrap and waste of precious metals, ores and concentrates of precious metals and commodities.
Mineral raw materials (natural raw stones).
Conditionally pathogenic and pathogenic genetically engineered organisms.
Human organs and (or) tissues, blood and its components.
Special technical means designed to secretly obtain information
Raw skins of cattle in the period from January 15 to July 15, 2014 (Decree of the Council of Ministers of 09.01.2014 No. 8)

Read the entire list of Prohibited, conditionally permitted and permitted devices on the official website of Belpochta on the page http://www.belpost.by/info/postage/restrictions/

What does the track number look like if you are sending a parcel from Belarus?

In simple terms, there is a special international system for registering international mail. Following this system, Belpochta assigns an international tracking number in the UPU (Universal Postal Union) format (S10 standard).

The format of the parcel number sent from Belarus is as follows :

For MPO weighing up to 2 kg (small packages): Rx123456785BY
For MPO weighing from 2 to 20 kg (parcels): Cx123456785BY
For EMS shipments up to 30 kg: Ex123456785BY
where:
R/C/E — dispatch type identifier;
x - a Latin letter from A to Z, which allows to ensure the uniqueness of the number;
123456785 - a digital code that allows you to ensure the uniqueness of the number;
BY - designation of the country of the sender (in this case, Belarus - Belarus) in accordance with the S10 UPU standard.

And keep in mind that it is impossible to track which country the parcel was sent to, due to the fact that this is not provided for by the system itself.

How to track your package Belpochta?

Belpochta provides its own package tracking system, you can find it at this address Parcel search. Using it is very simple, enter your parcel number in the field and press the Search button.

What to do if your package is lost?

You need to make a claim. Claims for non-delivery of registered mail, insured mail, ordinary parcels and cash on delivery submitted in writing within 6 months from the day following the day of posting.

When making a claim the applicant must present a document proving or proving his identity. Claims against registrants postal items are accepted upon presentation of receipts (copies of receipts) and lists - when sending mail items in the amount of five or more.

The claim states:

type of postal item;
number and barcode of the postal item on the receipt;
date and place of admission;
destination;
address and full name of the addressee and sender;
if necessary - declared value and weight.

A copy of the receipt and a list are attached to the application.

The claim is returned without satisfaction:

if the applicant is not the sender (addressee);
more than 6 months have passed from the date of submission of the postal item;
there is no receipt (copy of the receipt) and, if necessary, a list of acceptance of the postal item.

The application form for the search, return, change of the address of the postal item can be found at this address http://www.belpost.by/info/rozysk/

What is MINSK PI 2, PI3, PI4?

When you see one of these entries, then your package has arrived at the Minsk post office, depending on the weight and category of your package, it goes to different shops.

Here is their list:

MINSK PI 2 - registered mail, parcels (weight up to 2 kg)
MINSK PI 3 - parcels (weight from 2 kg)
MINSK PI 4 - customs union

The quota is 22 euros for all postal services and general weighing no more than 10 kg. The limit is valid only for goods for personal use and only for individuals. The quota is updated every first day of the month.

Statuses of postal items of Belpochta

Status "Acceptance of the shipment from the sender"- this entry means that the postal item was only accepted at the sender's post office.

Status "Dispatch" - means that the postal item has been sent from the international postal exchange office of the place of receipt to the country of destination.
Status "Receipt of the item at the office of exchange"- this entry means that the postal item arrived on the territory of the Republic of Belarus at the international postal exchange Minsk.
Status "Placement of the shipment in the customs control zone"- from this status it follows that the postal item is included in the list for transfer to the customs authorities for passing the procedure of customs inspection or customs inspection.
Status "Record customs information about departure" - this entry means that, according to the decision of the customs inspector, this shipment was delayed for some reason. The shipment may be delayed for customs inspection, for the calculation of customs duties, to clarify the cost, to obtain additional information. If it is necessary to provide additional information on the shipment, a notification will be sent to the recipient, which will indicate what information must be provided to the customs inspector for further processing of the postal item.
Status "For transfer to customs, it is necessary to clarify the data"- this entry means that when preparing the mail item for transfer to customs control, it was established that there was no customs declaration (not completely filled out) or there were problems with the recipient's address data (only the last name or only the first name, last name and initials, PO box, before demand). When such a status appears, it is required to fill out the attached form - “Form to fill out”, otherwise the shipment will be returned to the sender. The form must be entered only once. Repeatedly entered data slows down the processing. When such postal items are issued to the addressee at the post office, an additional fee will be charged from him for correcting the address data on the item and (or) for submitting missing information in the customs declaration in accordance with the applicable rates.
Status "Entered data saved"— this status means that the data entered into the form was saved successfully.
Status "Completion of customs control" - the entry means that the customs control procedure has been completed.
The status "Sending the item to a local institution" and the status "Transferred from Minsk (200400) POPP to ... .. (ХХХХХ)"- records mean that the postal item, after processing according to the technological process, was sent from the institution of international postal exchange to XXXXX.
Status "Received at the mail processing area ... .. (ХХХХХ)"- a record means that the postal item has arrived at the postal facility.
Status "Attempted delivery" - the record means that the postal item has arrived at the postal facility, the postman has been notified of the receipt of the item for delivery to the addressee. Delivery is carried out on the day the item arrives at the postal facility or the next day (if the item arrived at the postal facility after the end of the postman's working day). If this entry appeared in relation to the parcel, then it means that a parcel was sent to the address of the recipient for home delivery or a notification was sent about the receipt of the parcel to his address.
Status "Handed" - a record means that the shipment has been received by the addressee.

Monday-Friday: from 9.00 to 19.00;
Saturday, Sunday and holidays from 9.00 to 17.00

Electronic appeal to RUE "Belpochta"
ATTENTION . Read the RULES before posting
Form of address of an individual
Form of address of a legal entity

Also on topic

Defenders of the poor or cold-blooded killers?

What foods not to eat to lose weight

The True Story of Bonnie and Clyde photo

What not to do during pregnancy

Bonnie and Clyde how their story ended